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Brad_H
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Joined 3 years ago
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Custom defined on phone vs. Not configured
It would be nice if the default for phone buttons was "custom defined on phone" instead of "not configured." The reason for this is that we often show customers how to program their own speed dials and BLF entries into the phone which users like because it let's them choose the order of importance on their sets. They can make the changes but the system pushes out updates in the middle of the night and, if the buttons aren't previously set to "custom defined on phone", the user will lose all of their programming. It would be a simple change in the portal to have this as the default and would keep us from having to make the change individually on each button. That way, we could only change the buttons that need changing. OR... even better... how about a template that we can push out? I know I've suggested it before and it's been on here multiple times.Re: Differentiate between internal and external calls on Yealink phones
You can create a directory on a user's phone with those other internal stations. In the directory, you'll be able to change the ring tone for the caller. After that, download the directory into a file and you can log into the web interface for each phone and upload the directory. It's not great but it works.50Views0likes0CommentsCall Park On Mobile App Icon
Many users that work in offices are not at their desks so it would be nice if you could assign a call park/call park retrieve icon in the app. This is a feature that RingCentral and several other hosted providers have on their mobile apps. I know you can dial a code but dialing *37+the park location is very cumbersome.1.1KViews3likes8CommentsRe: Differentiate between internal and external calls
The steps are: Click on "Directory" Choose "Local Directory" At this point you can create a group and call it "Internal" if you want to have a group for internal calls or just leave everything in "All Contacts" Select the group where you want these contacts to go Click Add You can then enter the information for each user and the number will be their GoTo line number. Other information -- If you add a group, then you can change the ringer sound for the entire group. You can also change it for each user if you wish but you can leave it on "auto" and it will follow the ringer sound of the group it's in. If you don't create a group and put those users in the group then you'll need to make sure that you change the ringer for each user that you add.1.2KViews0likes0CommentsRe: Call recording access
All of those details are great but I was asking for a feature modification in the future so that certain managers could only see specific call recordings for their team and not necessarily for everyone. Now it’s set up so that if you have the permission to listen to recordings then you have full access to every single one that the “company” has. For instance, I have a county that has a tax assessor and she might need to hear the recordings from her department but not have access to the ones made from the sheriff’s office or an inmate phone. There’s no way to isolate which recordings the assessor can hear but that can create some legal and ethical issues. That’s just one example but a regular business could be the same thing where one department manager doesn’t necessarily need to be able to listen to the owner’s calls but the owner should have permissions to listen to everything.1.4KViews0likes0CommentsCall recording access
The way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have a customer that is able to do this with their on-premise system and are about to lose this functionality.Re: Ultra Low Usage User
You can avoid adding a user for paging if you use multicast paging. Just put a Viking or other paging adapter (Algo for example) that is capable of receiving multicast and connect that adapter to the input of your paging amp. Viking makes a unit that's all in one. It's not officially supported by GoTo but it does work and is very simple to set up. Having something for a loud ringer is a more difficult but some of the Algo units also use multicast for ringing. It's less than ideal. You can get one low usage user and set it up with an ATA and the ATA to a Viking unit that will trigger ringing over your paging. That works very well but it's an extra expense for the customer because of the low usage user like you've mentioned.976Views0likes0CommentsRe: Differentiate between internal and external calls
Another thing that you can do is to create a directory of the internal user and then you can give the directory entry its own ring sound. I've done that for small offices. It's a little more difficult when it's a large customer.2.3KViews0likes3Comments