DustyD
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Re: Recent changes to mouse behavior?
Edit 7/26 This issue is still bugging me on almost every remote session. The remote mouse behaves as if the Clicklock setting is turned on, which it isn't on either the client or technician desktop. Sorry, am a little behind on updates. I checked earlier today after a Windows update and reboot, and found that it's no longer occurring. I also launched and updated the G2R Desktop Console and it's not occurring there either! #ghostinthemachine #manicmonday415Views1like0CommentsRe: Can't type characters requiring the shift key on some remote sessions
I'm not 100% sure if there was a published solution. My issue went away after remapping the Right Shift key to function as the Left. Still annoying me to no end is the apparent reversal of the CAPS and NumLock keys between the tech and client devices.549Views0likes0CommentsRe: Recent changes to mouse behavior?
All client computers that I have been in a remote session with have exhibited this behavior. I just used another device to connect a remote session, and it also behaved this way, Each computer that I have run GoToResolve with (web-based using Edge) are laptops and I always use an external mouse. ClickLock is not enabled on any of my devices.427Views1like1CommentRecent changes to mouse behavior?
I've noticed recently that the mouse behavior has changed when in a remote session. For instance, when dragging a window I must click the mouse again in order to release the window. Conversely if I click a window, it's not necessary to hold the mouse button while moving the window. I have known this to be ClickLock in the past but my local laptop is not using the feature. What gives?456Views0likes3CommentsStarting a remote session requires a page refresh
When starting a remote session in the past day or two, every time I get this message This page is having a problem Try coming back to it later. You could also: Open a new tab Refresh this page Error code: STATUS_BREAKPOINT G2R version 1.12.2.2609 Edge versionVersion 119.0.2151.72 (Official build) (64-bit)Solved884Views0likes5CommentsRe: Can't type characters requiring the shift key on some remote sessions
This issue I first noticed yesterday, could not type an upper case character or symbol to save me! Today I switched keyboards thinking it was a stuck key, but same thing. Then I discovered it's only the right-hand shift key not working in the remote session; the left works fine for both caps and symbols. Remote devices: affecting both W10 and W11 Pro GoToRemote version 1.11.0.2369 My system is Edition Windows 11 Pro Version 22H2 Installed on 2/7/2023 OS build 22621.2283 Experience Windows Feature Experience Pack 1000.22662.1000.03.5KViews1like6CommentsDevices screen pagination
In the Devices screen, to "goto" the next page you must first scroll down to the bottom of the page. Putting the control at the top also would be awesome! As well, when you reach page 2 for example, you are still at the bottom of the page. My OCD would expect to be at the top of a new page.331Views2likes0Comments