DustyD
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Re: Recent changes to mouse behavior?
Edit 7/26 This issue is still bugging me on almost every remote session. The remote mouse behaves as if the Clicklock setting is turned on, which it isn't on either the client or technician desktop. Sorry, am a little behind on updates. I checked earlier today after a Windows update and reboot, and found that it's no longer occurring. I also launched and updated the G2R Desktop Console and it's not occurring there either! #ghostinthemachine #manicmonday428Views1like0CommentsRe: Can't type characters requiring the shift key on some remote sessions
I'm not 100% sure if there was a published solution. My issue went away after remapping the Right Shift key to function as the Left. Still annoying me to no end is the apparent reversal of the CAPS and NumLock keys between the tech and client devices.591Views0likes0CommentsRe: Recent changes to mouse behavior?
All client computers that I have been in a remote session with have exhibited this behavior. I just used another device to connect a remote session, and it also behaved this way, Each computer that I have run GoToResolve with (web-based using Edge) are laptops and I always use an external mouse. ClickLock is not enabled on any of my devices.444Views1like1CommentRecent changes to mouse behavior?
I've noticed recently that the mouse behavior has changed when in a remote session. For instance, when dragging a window I must click the mouse again in order to release the window. Conversely if I click a window, it's not necessary to hold the mouse button while moving the window. I have known this to be ClickLock in the past but my local laptop is not using the feature. What gives?481Views0likes3CommentsRe: Starting a remote session requires a page refresh
I logged out of G2R, closed and re-opened Edge, logged in and now I cannot get past the yellow ‘Email verification pending’ banner. I have clicked Resend link, and have clicked the Verify button in the resulting email.870Views0likes0CommentsStarting a remote session requires a page refresh
When starting a remote session in the past day or two, every time I get this message This page is having a problem Try coming back to it later. You could also: Open a new tab Refresh this page Error code: STATUS_BREAKPOINT G2R version 1.12.2.2609 Edge versionVersion 119.0.2151.72 (Official build) (64-bit)Solved886Views0likes5Comments