Jeff_
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Joined 2 years ago
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Helpdesk Ticket List View - dates/times
Helpdesk Ticket List View does not have creation dates/times, which makes it hard to browse for specific dates/times to see what tickets came in then. For example, if I want to know what my employees were doing around midnight two days ago, I can only see the most recent 10 tickets in the default bubble view, which shows the date/time in the corner of each bubble - so I switch to List View for Closed Tickets to go back further but now I cannot see any dates/times. Yes, I can use the Filter to set a date range for the list, but the resulting list still doesn't have each ticket labeled with the date/time (unless you click each ticket one at a time to open and go in and look). Thanks!329Views3likes1CommentZero trust - prompt frequency
Currently our helpdesk users can set their own Zero Trust Prompt Frequency (upon each sensitive task, once a day, once a week). Is there a way that I as the admin can set it for them? We want all licensed users to be required to enter their signature key as often as possible and not be able to bypass it for a day/week.745Views4likes3Comments