ragiven
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Joined 12 months ago
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Re: 🤖 Your AI Wish List: What’s Your #1 Must-Have? 🤖
AI sentiment analysis of all calls answered in our queues. This would help us better understand what customers are asking and what and how agents are answering. Currently we rely on monitoring calls but these are only snapshots and take alot of time to do at scale. We also have agents classify the call reasons but these are too rigid to capture what's happening.478Views1like3Comments