RickAtKnowWare
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Joined 2 years ago
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Contact list should show Company Name instead of "Unnamed"
Whenever i have a contact in my GoTo contact list which has a Company Name, but no First Name or Last Name, it shows up in my contact list as "Unnamed". This is not helpful to the user in any scenario I can imagine, especially when there are a lot of such Companies in the list. This happens a lot. For example "Verizon Support"; I do not have a first name or a last name to supply here, because I have no idea who I'm going to get when I call that number. It is not useful to me for this entry to show up as "Unnamed"; it should show up as "Verizon Support". This is very easy to achieve programatically. I know because I'm a software developer myself. Also, you are already essentially doing this with the first name and last name. For example if there is an entry called Mary Jones, and both first name and last name are present, it displays under "M" as "Mary Jones", but if only the last name, Jones, is present, it shows up as Jones. Just do the same thing for Company name if niether first or last name is present. Better yet, include entries multiples times in the list to make them easier to find. This is what I do in my own applications. For example, if you have an entry of Mary Jones at American Family Insurance, display it three times as "Mary Jones - American Family Insurance", "Jones, Mary - American Family Insurance", and also "American Family Insurance - Mary Jones". Perhaps not everyone will want to see their list this way, but I think you will find that people like it. If you want this behavior to be optional, simply add a setting called "List contacts multiple times" or something like that. But at the very least, please do not list anything as "Unnamed" unless there is no first name, lastname OR company name; just display whatever name you have available. As a work-around, I have had to copy the Company Name into the First Name on all of my contacts, and remember to do this for each new contact I create, or whenever I change a contact. This works, but it's clunky and inconvenient.Make it easier to hang up!
When I am on the GoTo phone app, particularly on my computer, I am frequently multi-tasking, or looking something up relating to the call I'm on. When I'm done with the call, by that time the GoTo App, and the phone window are no longer on top and visible on my screen. I can find the GoTo Icon on the task bar and click it, but this does not bring up the phone window. I have to click on the phone tab and then find the current call on the screen and click that, and then I am able to hang up the phone, but IDEALLY when I bring the GoTo app back up, the current call should be immediately visible and noticeable on the screen so I can hang up. This is a subtle User Experience issue, and not necssarily easy to fix programmatically, because it's not a technically a "bug", but it would go a long way to make the app more pleasant to use. It's embarrasing when you are done with a call and have said "goodbye", and can't find a way to hang up the phone!558Views0likes2Comments