MatthewB57
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Joined 12 months ago
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Allow setting the number of callers required for"Periodic announcement message" trigger in Queues
After trying to get the "Period announcement message" to trigger, I called support to find out why it wasn't working. I was informed that the message is only played when there are 3 or more callers in the queue. This setting should be controlled so that Admins can adjust for their circumstances. In my case, I need it to trigger always, whether 1, or 30 callers in the queue. Even with only 1 caller in the queue, if I have a staff member attending to a person in front of them and they are unable to answer the phone, I want the message to be used to notify the caller about escape options or to apologize for the long wait. My specific request is to add a field next to the "Period announcement message" feature that indicates the # of callers in the queue required before the message is played. Likely have 0 (any number of callers), then otherwise you can set an integer value from 1 to whatever limit is practical for the system to handle. You guys are already setting this at 3 in the background settings that we can't control, just allow this feature to be controlled in the PBX Admin portal so we can customize to our specific phone system needs. Thanks for considering this improvement!Allow ability to overwrite an existing Sound Clip in the Audio Library with a new uploaded file
There are many cases where a sound clip is loaded in several dial plans and other areas of the PBX and I would like to mass update this sound clip with a new version without having to upload a new file and then go to all the dial plans and link them to the new audio file. I have cases where I may need to update the same sound clip across 20 dial plans or more, and it's extremely time consuming. My main example is a special holiday message every time we are closed for a long weekend. It's not always consistent that we can leave a generic message, and sometimes its the holiday Monday or holiday Friday. If I could simply upload a new audio file into the existing sound clip and it stays linked across all existing dial plans and wherever it is used, this saves countless hours of manually updating all the places this sound clip may exist several times a year. This seems like it should be a simple request to be able to go into the Audio Library/Sound Clips section, select an existing sound clip, and then allow an option to "upload a new sound clip and overwrite the existing". This way no relinking is needed in the PBX, and it allows mass updating really quickly of a sound file across an entire PBX where it may be used many many times. Hopefully this is something easy to implement in an upcoming release. Been hoping for this feature for a long time now... but finally came across this idea suggestion spot to get it on the radar. Thanks!344Views5likes3CommentsUpdate Call Queue "Periodic announcement message" description to note it triggers after 3 callers
I couldn't get the call queue "Periodic announcement message" feature to trigger when testing it, and after calling support to find out if there was a glitch or something else causing it not to trigger I was quite quickly informed that this feature only activates after 3 callers are in the queue. Nowhere is this mentioned or noted in the documentation. Please update the description below this feature that currently says: "This message will be played periodically to callers waiting in the queue." and have it read something like this: "This message will be played periodically to callers waiting in the queue. Note that this message will only trigger when the queue has 3 or more callers present." Whenever a limitation on a feature or something specific is needed to be known, you should call this out in the description so Admins don't drive themselves crazy trying to get a feature to work when the parameters are not clear. I will provide another suggestion to specifically request a field be added to control the number of callers before the period announcement message plays to give people control over this feature. This suggestion above is simply to have the wording quickly updated so Admins are aware of the specifics of this queue feature. Thanks for looking into this simple change!468Views2likes3Comments