Allow User Groups to be assign permission to device groups
Hi All, I have a suggestion that I think would help streamline the provisioning and user management processing in GoToAssist/GoToResolve, allowing user group to be assigned permissions to a device group. The primary efficiency here would be that you can assign a single user group to multiple device group and thus lower the amount of user configuration needed to a single assignment. For more advanced enterprises this change will also allow automatic provisioning, which can already add users to a user group on creation, to provision access to device groups with zero administrative interaction. In organizations that have role based access control implemented this could result in a true zero touch identity architecture for GoToResolve. Suggestion Example: User Group 1 has access to Device Groups A, B, and C User Group 2 has access to Device Groups A, B
Zero trust - prompt frequency
Currently our helpdesk users can set their own Zero Trust Prompt Frequency (upon each sensitive task, once a day, once a week). Is there a way that I as the admin can set it for them? We want all licensed users to be required to enter their signature key as often as possible and not be able to bypass it for a day/week.Dynamic groups and areas to use them
We would like to see Dynamic groups, that can be set up using a keyword, device category, Device manufacturer etc. These groups could then be selected for Remote Execution jobs or Policies. This would save time and guarantee that a new device is automatically added to the jobs in this area. For example, when setting up a Remote Execution or Policies, instead of selecting a device, you can select a Dynamic group. The system then will apply the jobs against these groups and any devices within them.
Monitoring submission of test for each participant during the test
Kindly suggest to add a monitoring for the trainer to see live who of the participants has submitted a test (or poll) as function added to the existing % submitted test (or % poll submitted) . This could be an additional column for the active participant list that flags when submission is performed, and the column being cleared after the test/poll is completed, or alternatively as a different symbol at the attendance warning column, which reset after closing of the test/poll. Many time experienced that when a few are struggling, not attending /not responding (and left the connection on), or just being lazy, you are occasionally enforced to close the test/poll before reaching 100 % to continue, meaning you are as trainer challenged with addressing this actively/pro-active, and left to retrospectively actions after end of session / population of statistics reports.Amending the auto-response / creating templates
Hello, I was wondering if there’s a way to amend the auto‑response when a user raises a change request. For example, when a change is requested, could the auto‑reply send back a form (e.g. a MS Form) with mandatory fields to ensure we receive all the information needed? Alternatively, is there a feature to create different ticket templates that can be linked to specific categories? Apologies if this already exists, I wasn’t able to find anything in the admin portal. Many thanks!
Show status as online when installing Windows updates
We are currently migrating from Central to Resolve, using unattended in both cases. One difference that we've noticed is that if a computer is rebooted to finish updates and it goes to the black screen that says please wait with spinning logo (either right before the reboot or right after), Central shows the computer as online and you can connect to it remotely to see the screen. Resolve on the other hand shows the computer as offline and remote connection is not available until updates and completely finished and it hits the login screen. We haven't removed Central yet because of this difference. Many times we've had to use Central to see if a computer is truly offline or it's just at that "please wait installing updates" screen. It would be really nice if Resolve could match Central's behavior in this regard.
Reset Antivirus Alerts
We have devices with antivirus alerts which Resolve flags as critical. At times the file that caused the alert is deleted, and Symantec Endpoint Protection can no longer act on it, and the alert in Resolve cannot be cleared. The only solution I found is to delete and reinstall SEP. I would like there to be a way in Resolve to mark the alert as resolved.
