Add computer to ticket
Have the option to start a ticket from the managed pc's and/or add pc to the ticket in progress. This would make it easier to know which pc your working on and be able to sort in reports to see if pc's a trouble and need to be replaced because of the ticket volumn.905Views6likes2CommentsAllow User Groups to be assign permission to device groups
Hi All, I have a suggestion that I think would help streamline the provisioning and user management processing in GoToAssist/GoToResolve, allowing user group to be assigned permissions to a device group. The primary efficiency here would be that you can assign a single user group to multiple device group and thus lower the amount of user configuration needed to a single assignment. For more advanced enterprises this change will also allow automatic provisioning, which can already add users to a user group on creation, to provision access to device groups with zero administrative interaction. In organizations that have role based access control implemented this could result in a true zero touch identity architecture for GoToResolve. Suggestion Example: User Group 1 has access to Device Groups A, B, and C User Group 2 has access to Device Groups A, B673Views4likes1CommentReporting for Alerts
It would be nice to have a report for alerts that you could run to see which pc's are on the alert. I have a report setup to show pc's with 5gb or less hd space. I have to thumb through all of the alerts to find which pc's are on it. It continually throws alerts until you acknowledge them and then you don't get alerts anymore.450Views3likes0CommentsMonitoring submission of test for each participant during the test
Kindly suggest to add a monitoring for the trainer to see live who of the participants has submitted a test (or poll) as function added to the existing % submitted test (or % poll submitted) . This could be an additional column for the active participant list that flags when submission is performed, and the column being cleared after the test/poll is completed, or alternatively as a different symbol at the attendance warning column, which reset after closing of the test/poll. Many time experienced that when a few are struggling, not attending /not responding (and left the connection on), or just being lazy, you are occasionally enforced to close the test/poll before reaching 100 % to continue, meaning you are as trainer challenged with addressing this actively/pro-active, and left to retrospectively actions after end of session / population of statistics reports.1.2KViews2likes1Comment