Display which technician is currently connected to an unattended computer in a team account
When i choose the unattended session i saw a expert use a session but i want to know wich expert it is. Sometimes i need to contact an expert which is using a unattended session to know when is going to release it. I am GoToAssist administrator in my company and I have 105 experts who can connect to sessions unattended. I would like to know which technician uses a session unattended when it is busy. Thanks4KViews0likes9CommentsRestrict Reporting & Recordings to Admin users
I think an important feature that should be implemented in a future build is the ability to restrict viewing or downloading recordings and reports to only admin users. Users who only have access to a few groups can view and download all recordings and reports, definitely a security and liability issue! Thx, J3.1KViews0likes3CommentsThe ability to disable chat logs for organizers
Hello LogMeIn team, LetÃcia's client, We asked for the following improvement in GotoMeeting. She would like them to include a function to disable chat logs in general. We saw that it is possible to manually disable computer to computer as shown in the image below: However, this action becomes unfeasible for them to be executing on the organizers' machine and also for the participants, do you understand? Disabling chat is also not a viable option for them as they need this feature, they just do not want the content chatted during the meeting to be saved on the machine of customers and organizers2.3KViews0likes5CommentsEmail report from portal for GotoAssist remote support
I am wondering if it is possible to have the details over every remote session emailed to me with GotoAssist Remote Support. When I look at the portal I can manually export this information, and download a video of the session. However I don't see anywhere where I could have either a daily summary report - or a remote of the details of each session - emailed to me automatically. You know how it is - if it isn't automatic, it doesn't get done!2KViews0likes2CommentsWe need a Select All option in the admin console
after adding a new device group - you must enable access to each username. The online tech told me I have to select all of the user groups - even if they were previously selected. And there is NOT a select all button!!! Nor does the click and shift-click work! This is crazy - I had to go and click on every single device user group - I have over 60 clients - each is a device group. Not fun!1.5KViews0likes1CommentAbility to see who is in session with what computer
I know as an Admin I can see who is in a shared session. But I cannot see to which remote computer they are connected. Also, I am unsure if active sessions show on a report. It would be nice for a regular user to be able to see who is connected and to where.1.2KViews0likes0Comments