Invite Another Agent to an Ongoing Support Session
We have computers at end customers that are primarily serviced by a local dealership that logs in remotely. When the local dealership cannot solve a problem we log in to try and solve it. It would be very beneficial if at that time the dealership could still be logged in as well (view only) so they can see what we do.Android controls to bypass swipe
Keyboard controls to work with Android tablets when swipe is difficult on remote sessions due to latency issues. Bare minimum is not having to swipe up on a computer to open a tablet. Escpecially on cellular if in a weak signal session, it is almost impossible to even get to the home screen.
Alerts - New Software - More granular filters
We would like the ability to use a filter to include/exclude keywords when creating new software alerts. For example, we do not want to have alerts for Microsoft product installation/updates. So we would like to exclude alerts for any product that contains the word "Microsoft"
Support for Modern Standby
LogMeIn (LMI) apparently currently does not support wake on LAN (WoL) functionality for any computer which uses "Modern Standby". Here's a link to Microsoft's website for some background info. According to this document from Dell (link), Dell will no longer support disabling Modern Standby. So that appears to indicate that LMI will no longer support any Dell computer going forward. Realistically, at some point this could affect all computers assuming that other computer manufacturers/OEMs follow Microsoft's push to Modern Standby. At least in my case, my affected computers will still successfully wake when they receive the WoL packet from any other tool. So although complete and full LMI support for Modern Standby might take some time to develop, it seems like a workaround could be implemented by LogMeIn developers in the meantime. Since these computers do successfully respond to WoL packets, it seems like it should just be a matter of making the LMI servers believe it so that they can send the commands which generate the WoL packet. I can provide more details, talk to developers (or whoever), maybe even help beta test if desirable. But please add support.
Sub-Groups
Sub-Groups Currently, each customer is a group. This works well enough. Some have a great many endpoints. Would be great if I could Sub-Group "Accounting" under "Customer-1". They could read like: [Customer-1.Accounting] AcctReceivable AcctPayable Invoicing AcctMgr [Customer-1.Production] South Mix Room North Mix Room Dry Room Prod.Manager Any addition in this direction would be appreciated.
Spell Check Integration
Our agents have been recommending the use of a spell check feature being integrated into GoToResolve Helpdesk. They are used to having this when sending emails, but when we swapped to the helpdesk function it is not available. If it would be possible to be added as a feature request, that could be very helpful.
Allow "Hide" or "Ignore" on Available updates; GotoRescue crying Wolf.
I get "Device Health" as either "All Good" or "Critical" ... with NOTHING in between these two extremes - and often a striking similarity between two machines that show these two Health status'. There are numerous APPLICATION prerequisites that exclude certain updates (Autodesk, etc), and others (Firmware updates) that should not be run through Windows updates - but a separate Firmware update utility. I'd like to be able to mark certain updates into an "ignore" or "On Hold" status to be able to still see that updates are pending, but not contributing to the "Critical" status. Also, applying updates through the GotoR console seems to take forever.
Patch Management
The ability to ignore or disable specific updates would be nice. We currently run Windows 10 machines as we are in the process of testing Windows 11 and it has become more tedious to send out OS updates because I have to individually select all of the updates and then unselect the Windows 11 update. This isn't a problem with a couple computers but with 80 its tedious and time wasting.
