Constant Dropped Phone Calls
We are an Accounting and Tax Firm and we are on hold up to 2 hours at a time with the IRS. I just had a staff member on hold, got ahold of someone and the call hung up with the agent 2 minutes in. This happens all the time. We have checked our internet, the devices and we cannot come up with a solution to the call drops. Is this a common occurrence with GoTo? Is there something that can be done? Software update or something. I have some very disgruntled employees.
