Forum Discussion

stlamy33's avatar
stlamy33
New Member
3 years ago

Constant Dropped Phone Calls

We are an Accounting and Tax Firm and we are on hold up to 2 hours at a time with the IRS. I just had a staff member on hold, got ahold of someone and the call hung up with the agent 2 minutes in. This happens all the time. We have checked our internet, the devices and we cannot come up with a solution to the call drops. Is this a common occurrence with GoTo? Is there something that can be done? Software update or something. I have some very disgruntled employees. 

Problem
  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi stlamy33, welcome to the community.

     

    I apologize for any frustration. Since you mention this is happening regularly I would recommend making a note of the calls where you have experienced this recently and opening a support ticket so we can investigate.