Unattended Support Notification and two-factor authentication
First off, the GTA Unattended Support feature is an outstanding tool and my organization uses it to no end! That being said, we support a large number of financial institutions and we are under increasing pressure to provide good logging and reporting to our customers about who is logging in using the Unattended feature, how long the session lasted, etc. I know that by logging into the GTA website, I can pull a report that shows a complete history of Unattended sessions. But, is there a way to generate an automated alert (via SMS or email) to our end users whenever one of their systems is accessed by Unattended Support? Also, is there any way to allow for two-factor authentication when logging into a GTA account? A method to send an authentication code via SMS would be ideal and it would be a great way to help secure access to a GTA account.1.7KViews0likes3Comments
I would like to be able to email the Chat Log transcript to my customer
If I have a conversation with a customer over chat, then I would like to be able to send them the Chat via email. Or give them, or myself, the ability to save it locally even after I end the session. Is there somewhere I can find the chats after the session has ended?3.4KViews0likes5Comments
Automatic post session report
One of the most time consuming activities for me is to go back and search the 'reports' for how much time I spent supporting a customer. What I'm suggesting (or searching for) is that GTA should, at the end of a support session, send an email message to the technician that includes the Date, Start Time, End Time, Duration, Customer Name, Technician Notes.1.8KViews0likes2CommentsEmail report from portal for GotoAssist remote support
I am wondering if it is possible to have the details over every remote session emailed to me with GotoAssist Remote Support. When I look at the portal I can manually export this information, and download a video of the session. However I don't see anywhere where I could have either a daily summary report - or a remote of the details of each session - emailed to me automatically. You know how it is - if it isn't automatic, it doesn't get done!2KViews0likes2Comments
List In-Session Users fot Unattended Computers
Hello, We're looking for a way to list In-Session Users to display who is using a particular Unattended Computer. The only way today is to force close a session and wait 15 minutes to read the reporting. Another simpler way would be great. Regards, Gaëtan2KViews0likes1Comment
Restrict Reporting & Recordings to Admin users
I think an important feature that should be implemented in a future build is the ability to restrict viewing or downloading recordings and reports to only admin users. Users who only have access to a few groups can view and download all recordings and reports, definitely a security and liability issue! Thx, J3.1KViews0likes3Comments