Hide Admin Settings from Supervisors in Contact Centre
When assigning a supervisor to any queue or inbox in the Contact Center, that user will automatically see the admin settings for the contact center. They may not be able to change many of this settings, but can the please be hidden unless the user is made an admin of the system.
Contacts Import - option to undo/recall
I've run into issues importing contacts using the exported file from the CRM being used. Those issues aside, it seems like the import process for contacts should include an undo option. In other words, if the import has unintended results, you should be able to revert. In addition to this necessary feature, I want to echo other posts that have raised the idea of allowing mailing addresses to be imported. Mailing addresses are available fields if you manually add a contact. It seems that a mailing address should also be an option for importing contacts.
AI Receptionist warm transfer
Warm transfer in AI Receptionist The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be great if the AI Receptionist could do a warm transfer and announce the caller before transfering. It would be even better if we could tell the AI Receptionist we are busy and transfer the call to voicemail.Over/back arrow from user to user
Arrow button for the next user should be stationary and should not change location based on how long the name is. It would be helpful to be on both the right and left side of the screen. Its very annoying if I need to skip a few users but I have to keep moving my mouse to a slightly new location to the next over arrow button.
Search Engine on Texting
It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can review information. We need to be able to search without having to bump the messages. That way we don't have to bother the customer.
