Search Engine on Texting
It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can review information. We need to be able to search without having to bump the messages. That way we don't have to bother the customer.
Support for Grandstream ATAs
Hi, I would love to see support in GoTo for Grandstream's line of various ATA models. We use these extensively for fax and analogue services for customers due to their reliability and feature set. Currently I have to manually provision these with SIP credentials, which necessitates a call to GoTo support every time I need to make a change to one of the units. I would love to see these added to the provisioning system, as they appear to have the ability to input a provisioning URL, the same as all the other supported grandstream devices. These are the models I would be interested in: HT801 - 1 Port FXS Adapter HT802 - 2 Port FXS Adapter HT812 - 2 Port FXS Gateway (With Router) HT814 - 4 Port FXS Gateway (With Router) HT818 - 8 Port FXS Gateway (With Router) In addition I would also be interested in model GXW4224V2, which is a 24 FXS port gateway, but this runs fairly different software to the smaller units. Best Regards, James
Analytics - Pause Reasons by Agent
Currently the agent can select a reason they are pausing yet as a supervisor I cant see any breakdown of those options, so why have them? The only good this does if the supervisor is watching the queue LIVE and can see the reasons there and only there. We would like to see a break down of pauses reasons selected by the agent. Included would be for how long they are on pause and the reason they selected.Swapping Out a device's hardware
On the legacy PBX, you could easily swap out or remove a device's assigned hardware by going to the Device profile, clicking the Hardware tab, and accessing a drop down menu. This is useful for when a customer wants to change the model of phone, change to softphone only, or if the phone is having issues and it is more convenient to swap the phone out for the same model and troubleshoot it or request an RMA later. This is useful because then I do not have to go in and redo the Button Configuration on the new hardware, saving time for me and more importantly the end user. I do not see a way to do this on the new system at all. I can change the model if when programming I accidentally put the wrong model in, but I cannot remove or change the MAC address. There is also no indication that my Button Configuration will be saved and applied as best as possible to the new hardware like the legacy PBX does. This feature is convenient and should be carried over from the legacy PBX if it hasn't already.
Forced = Forced
So the Supervisor Interface when user is paused says Forced but GoTo 0.574.0 4.12.2 user interface shows user as Away. Now we don't want users using Away as an option so Forced was perfect. Now all of our users have been using Away which we don't want as a selection status. How about we keep Forced as is and change the user interface back to it so that users don't think it is an away from desk function. Forced stays Forced initiative.
When uploading contacts via CSV file allow it to go to private contacts not just shared contacts
Currently when uploading contacts for an individual user via CSV file, the contacts import but only as shared contacts. This means for a person in our company trying to upload their personal contacts, they immediately get shared with the entire company and clutter everyone's contacts. Please make an option so that when you upload contacts for an individual user, it uploads to Private Contacts instead of Shared Contacts, or at least give the option to the user to upload to either. This is a royal pain for users who are trying to get their contacts into GoTo App and don't want to or can't use Outlook.
Failed Fax - Document Image
It would be very helpful if the email notification for failed faxes had a sample of the document that couldn't be sent. We send 100+ documents daily. It's hard to know exactly what document failed to send if we don't have an image of the failed scan. Currently the email provides the date, time, location, and destination only.
Next/Previous button location
I would appreciate the next buttons working similar to the legacy portal where they were fixed/stationary. In the new admin poral the the next/previous buttons come after the name. Different users have different name lengths which meant eh button location changes slightly. This can be annoying if I am looking at a specific setting for multiple users and my eyes have to do a lot more moving back and forth to make sure I am not going to the previous page instead of going forward to the next user. I suggest moving the next/previous buttons to either left of the "Devices" word Or to the left the the actual users name. Or you can move it to the right top corner similar to where it was placed in the legacy portal. Thank you, Michael Adams
