Link Sound Clips to Holiday Schedules
With this improvement many MSP's or multi-site admins would be able to set a holiday schedule once a year with specific voicemail messages linked to each holiday in their schedule. Currently we are having to set calendar reminders before every relevant holiday to remember to update the dial plan of each site (client in our case), in order to match the holiday voicemail message to the already scheduled upcoming holiday. This of course can be mitigated by using generic holiday messages, but not all clients are so flexible.
Built-In Hold Music volume adjustment
Hello, Several of our clients that use GoTo for their VoIP system have mentioned that some callers when placed on hold or park have mentioned the built-in hold music is too loud. I have searched through the Jive PBX and GoTo Admin Portal, however it does not appear the built-in music's volume can be adjusted. We are unable to also download the built-in music to reupload it to use the volume normalization feature when uploading new sound clips or custom hold music. Thank you!
Ring Group Forwarding Description
This is a minor issue, but in the new admin portal, under "Ring Groups" and "Settings", the "Forwarding" description isn't quite clear. It has also confused some of the folks in GoTo support. Forwarding Sometimes a device in a ring group is forwarded and causes a call to be immediately answered, thus preventing any other phone in the ring group from answering the call. This option allows for these devices to be ignored. The line in bold should read "Enabling this option allows for these devices to be ignore". Sorry for being picky.
Call Forward button
We could use a FORWARD button that can be set from the admin portal. Right now I have to login to the phones set a button as Forward. That works great, the LED lights when on, off when off. I would think it should be an easy add for the programmer to add the button. It may have to end up being a fixed destination but even that is better then nothingControl Schedule from line key (button)
It would be great to be able to over ride the Schedule from a button on the phone. It would be something line: Press a "night mode" button that is linked to a Schedule. Get prompted or just enter 1 for normal Schedule (LED off) 2 for not open Schedule (LED Green) 3 for Holiday (LED red) And have the LED show that state.Turn off missed call popup
At least on Yealink it would be great to turn off the missed call popup. I have never run into a customer that uses that and I have to go and disable it on all my installs CODE Description: 1.It enables or disables the phone to pop up the message when it misses a call. (It works only if “account.X.missed_calllog” is set to 1 (Enabled)) CFG Configuration: features.missed_call_popup.enable Valid Value: (0-Disabled;1-Enabled)Add or option to pickup call with DSS
It would sure be nice to and save my time manually setting "Call Pickup" in Yealink phones at least. We could use having *97 automatically added so when an extension is ringing another person can just press their flashing speed dial button to intercept the call. if it helps here is the code that would need to be changed Description: 1.It configures the directed call pickup code on a phone basis. (The code configured by "account.X.direct_pickup_code” takes precedence over that configured by this parameter)
Next/Previous button location
I would appreciate the next buttons working similar to the legacy portal where they were fixed/stationary. In the new admin poral the the next/previous buttons come after the name. Different users have different name lengths which meant eh button location changes slightly. This can be annoying if I am looking at a specific setting for multiple users and my eyes have to do a lot more moving back and forth to make sure I am not going to the previous page instead of going forward to the next user. I suggest moving the next/previous buttons to either left of the "Devices" word Or to the left the the actual users name. Or you can move it to the right top corner similar to where it was placed in the legacy portal. Thank you, Michael Adams
