Interrupt hold music with audo clip
Would really love to be able to have our music playing, and occasionally the audio fades to a lower volume and lets a voice clip play, advertising a service, providing helpful info, or events coming up. I currently do not see any way to do this, and have to edit the audio clips themselves, which lowers how dynamic the advertisements can be.
Turn off missed call popup
At least on Yealink it would be great to turn off the missed call popup. I have never run into a customer that uses that and I have to go and disable it on all my installs CODE Description: 1.It enables or disables the phone to pop up the message when it misses a call. (It works only if “account.X.missed_calllog” is set to 1 (Enabled)) CFG Configuration: features.missed_call_popup.enable Valid Value: (0-Disabled;1-Enabled)Fix Contact Center Security
Any supervisor of a call queue can effectively listen and barge in on any call for any user in the system. There is no way to prevent a supervisor from adding any extension to a call queue which then gives the supervisor the listen/barge/whisper functions. There needs to be a way to prevent specific users/groups from being added to a queue, whether that is by group or by adjusting the rights of the Supervisor queue role.Control Schedule from line key (button)
It would be great to be able to over ride the Schedule from a button on the phone. It would be something line: Press a "night mode" button that is linked to a Schedule. Get prompted or just enter 1 for normal Schedule (LED off) 2 for not open Schedule (LED Green) 3 for Holiday (LED red) And have the LED show that state.
Support for Grandstream ATAs
Hi, I would love to see support in GoTo for Grandstream's line of various ATA models. We use these extensively for fax and analogue services for customers due to their reliability and feature set. Currently I have to manually provision these with SIP credentials, which necessitates a call to GoTo support every time I need to make a change to one of the units. I would love to see these added to the provisioning system, as they appear to have the ability to input a provisioning URL, the same as all the other supported grandstream devices. These are the models I would be interested in: HT801 - 1 Port FXS Adapter HT802 - 2 Port FXS Adapter HT812 - 2 Port FXS Gateway (With Router) HT814 - 4 Port FXS Gateway (With Router) HT818 - 8 Port FXS Gateway (With Router) In addition I would also be interested in model GXW4224V2, which is a 24 FXS port gateway, but this runs fairly different software to the smaller units. Best Regards, James
Adding new users to new admin portal and "Use the device's display name"
When I add users in bulk on new admin portal it sometimes says their is a error and this really is bad. Especially if I have spend 45 minutes to an hour inputting the information. I would like for GoTo to allow us to prefill in the user details while accepting the quote for over 50 users before I even send the quote link to the customer. Another major issue is when I do add a user, it doesn't default to "Use the device's display name" In Phone System → Direct Extensions → Select user → settings. This should be checked by default when a new user is created.
GoTo Connect vs. Legacy PBX Dial Plans
All of my dial plans have been created in the past with the legacy (Jive) PBX. When viewing the dial plans in the legacy PBX, the nodes appear spaced out properly. When viewing the same dial plan in the new GoTo PBX, the graphics seem to be at a lower resolution for starters, but moreover, the node boxes appear to overlap each other and working with it is cumbersome. Is there a way to adapt the dial plans to the new PBX so that they are more easy to work with? Thank you!Add the option to specify who appears in the app directory versus the dial-by-name directory.
I wanted to address some necessary improvements for the GoTo Connect directory. Our users rely on the apps and not on dialing by name or number. The directory needs to be more customizable, allowing us to specify who should appear in the app directory versus the dial-by-name directory. We require a more detailed way to manage directory entries and search functionalities, both within the app and by name. Our phone system includes many extensions named for internal management purposes, which might not be intuitive for external callers or staff who are familiar with different naming conventions. This issue has been present for some time, and I have noticed other posts discussing similar shortcomings of the directory. As a workaround, we have been using shared contacts, but these do not automatically update when extensions change. Thank you for considering this matter. Enhancing the regular phone system would greatly improve the experience for your customers.Require access code to dial out of system
Does GoTo have a way to limit what phones are able to make a call to the outside world? or is there a way to have an access code to dial out on a general use phone. I have installed GoTo in an assisted living facility/memory care business and some of the residents there are making a lot of phone calls from the phones. This would be an amazing feature and solve a lot of headaches. If not, is this something that could be developed? In People tab → Users → user settings I see that Internal, local, domestic long distance, and domestic mobile are account level features and those settings are either all or nothing as far as being turned on or not. Each user can have individual access to make international calls, Toll free calls, and malicious area codes. It would have a lot of sense to have "Require access code to enable off net outbound calls" or something like that.
