Fax History Log
We are starting to use the GoTo fax service and found that is is lacking a fax history log. We also need to be able to view the content and attachments of the fax and resend them if necessary. This is a crucial function for companies to have the ability for admin to centrally manage this.
Analytics - Pause Reasons by Agent
Currently the agent can select a reason they are pausing yet as a supervisor I cant see any breakdown of those options, so why have them? The only good this does if the supervisor is watching the queue LIVE and can see the reasons there and only there. We would like to see a break down of pauses reasons selected by the agent. Included would be for how long they are on pause and the reason they selected.
Default Phone Programming & Button Copy-Paste Functionality
It would be great if there was a feature to set default standard programming for different model phones so as soon as the phone is registered to the account then the button programming would get pushed automatically. Along with that it would be nice to be able to copy and paste button programming from 1 phone to another phone moderator edit: title for clarityCall recording access
The way it is now a person with access to play recorded calls can listen to everyone’s recordings, but it would be helpful if they could just listen to ones for certain departments or users. I have a customer that is able to do this with their on-premise system and are about to lose this functionality.
Need to have auto reply for text messages
Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages. For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if the recipient will be away from the office for a certain period of time. Right now, on the Gotoconnect mobile app, there is a text autorespond feature for only incoming phone calls. Which makes no sense to have it since anyone who calls can get a voicemail message.
Enable IP Phone wallpaper/background changes through PBX
The university I work for takes pride in our branding. We were previously able to edit the wallpaper/background image on our phones with full color screens to display our logo through the PBX. We recently had a request to update the image, but upon looking through our Jive/Goto admin panels the option is no longer available. I spoke with customer service yesterday and they requested that I host the image on a public site and provide them with a link to the image. I obliged, but our screens still do not reflect the changes. Are there any plans to bring back this capability in the admin panel of the PBX, or will we have to find a way to script the changes to individually target each compatible device?Add an SMS Text node to the dial-plan
It would be great if there was a node available in the dial-plan editor to send a preformatted text message to the caller. This has many use cases, such as in the auto-attendant for the caller to receive a text with the URL for an online order menu, a website, a location, etc... I know we can do this using the HTTP Notify node. But this requires integrating with a 3rd SMS provider. Why go to a 3rd party provider when SMS is already built into GoTo
