Fax History Log
We are starting to use the GoTo fax service and found that is is lacking a fax history log. We also need to be able to view the content and attachments of the fax and resend them if necessary. This is a crucial function for companies to have the ability for admin to centrally manage this.
Ability to unmask Caller ID in call reporting and call details
Currently if we get a call from an Anonymous Caller ID we can only see anonymous and we are unable to view the number. I had to contact GoTo support and they were able to pull the underlying number. It would be great to have another column that shows caller ID separate from the number.
Close Captions on Embark Training Videos
I have no idea why you guys do not have any close captions in your training videos, which is illegal by the way. Please add close captions to your videos. Here is one of the many resources you can use to add close captions to your training videos. https://access.llc/services/captioning/ If you need a place to start, please start with admin training videos.
Allow setting the number of callers required for"Periodic announcement message" trigger in Queues
After trying to get the "Period announcement message" to trigger, I called support to find out why it wasn't working. I was informed that the message is only played when there are 3 or more callers in the queue. This setting should be controlled so that Admins can adjust for their circumstances. In my case, I need it to trigger always, whether 1, or 30 callers in the queue. Even with only 1 caller in the queue, if I have a staff member attending to a person in front of them and they are unable to answer the phone, I want the message to be used to notify the caller about escape options or to apologize for the long wait. My specific request is to add a field next to the "Period announcement message" feature that indicates the # of callers in the queue required before the message is played. Likely have 0 (any number of callers), then otherwise you can set an integer value from 1 to whatever limit is practical for the system to handle. You guys are already setting this at 3 in the background settings that we can't control, just allow this feature to be controlled in the PBX Admin portal so we can customize to our specific phone system needs. Thanks for considering this improvement!
Ability to Append Info to Caller IDs
Can we have a function in Dial Plans to append to caller IDs instead of modifying, for call tracking purposes. This way a call from John Smith to a Dial Plan could be shown as "Custom Text - John Smith" or a call from 1800-800-8888 could be shown as "Custom Text - 1800-800-888". This would allow users to know whether the call was initiated to just them directly or to which dial plan it is coming through. Thanks!
Automatic Reports - SMS Compliance
For our company's compliance department, we would need a weekly report AUTOMATICALLY sent to my business email. This report needs to be sent by GoTo with the SMS data to then be archived by Smarsh. I would like to use the SMS feature with GoTo but until I can have an automatic report sent to me weekly, our compliance department will not allow us to use it. Please consider automatic SMS reports! Thank you!
