Search feature for text and chat messages
Many other apps with text/chat features allow you to search in old messages for keywords but there is no search feature on GoTo. It makes it really hard for us to find old messages from current clients. "Which client said they needed X? When is client Y coming in? When did client Z last reach out?" We were able to do searches when we used Google Voice. Please enable this feature asap!!!
Organize contacts based of locations
It would be a powerful tool at least for my company to be able to organize contacts. My company has eleven branches and not every person knows everyone. I have remedied the issue by putting the persons location in front of the username. But if there was a way to organize your contacts by location or branch /hide contacts that you do not want to show and have a separate contact solution for personal company contacts and company contacts. Exactly like how you can filter out contacts on the GOTO mobile app. This feature would be utilized and appreciated.
Messages, Favorites vs Archived
We have staff that use the desktop and the mobile app. You have "favorites" available on the desktop and "archived" available on the mobile app. Why not at least one for both formats?? When a message needs to be saved or marked for later, it makes it very difficult in its saved in one spot on the mobile app and one spot on the desktop, and are not connected. Please connect one of these features so the desktop and the mobile app can see the same archived/favorited messages!
Pop up notifications for in-office messaging.
The current notification system for messaging is too passive, and we often don't see that it is there for several minutes. If this is about an incoming call, and we don't respond quickly, that call is usually completed before we respond. It would be nice to have a pop-up enabling option, so that the messages are visible when they are received.Desktop and Mobile Application presence or awareness status
Have the Desktop and Mobile applications report presence or awareness status When the users are logged in on their desktop or mobile applications, report on the PBX that the "device" is online. When the users are logged in on their desktop or mobile applications and are on the phone using their extension, report to the system their presence for accurate speeddial with presence identification. As a business partner we deal with a number of different size clients and many clients that have softphone only extensions. When setting up the softphone only users, the PBX defines a device for the user. The issue comes up when: 1) the customer sees these extensions as offline/unavailable lines in the PBX 2) the physical phones or side cars that are setup with all users that have an extension on the system. They are defined as "SpeedDial with Presence"; however, because these are softphones, they do not report to the users when the individuals are actually available or when they are on their phones.Inbound Caller ID
If we create a contact, it would be nice for the inbound caller ID to match the contact's name when displaying who calls on the phone and in the app. Example: Contact: John Doe Cell Phone Number: 999-555-1212 When John Doe calls me, it would be nice for the caller id to display John Doe instead of Wireless Caller.
