Gotoassist unattended verification code
Currently using GoToAssist version 4.8 Build 1692 When trying to setup unattended access for some of our clients it asks us to verifiy our account. Typically not an issue as we can quickly log into our email and get that code. Recently however we have been getting the verification request on nearly ever computer (mild annoyance). The emails only seem to show up 1 out of every 4 times(major issue) and when we do get a code, they never seem to actually work as far as verifying the account as it asks us to receive a new code to verify. Is there anyway to turn off the verification "feature". The accounts are secure so any addition verification is just an unpleasent extra step.
Can you create Microsoft Teams Intergration the same way you have a slack intergration?
We are using Microsoft Teams, and I saw that you have a Slack integration in Service Desk, through webhooks, can you create the same option for Microsoft Teams. It is almost the same intergration as slack. Teams already has a webhook option. Here is a link to Microsofts Documantation https://outlook.office.com/webhook/e3d8faab-1eb7-490b-bd57-a1e353d7d478@3ac1caef-654a-4c1c-9952-0a59...
[Feature request] HTML or Markdown table
Hello! Recently speaking with a LogMein Support Representative they asked me to post here because of my request. We are using the GoToAssist Service Desk and there is no way to parse tables in incidents and when a customer sends a HTML table the text becomes unreadable. It would be nice to use this markdown format https://www.markdownguide.org/extended-syntax/#tables
View System Information
Would it be possible to get the "View System Information" section when in a session to include the serial number? It grabs a lot of good information but appears to be missing that which is a little shocking as that should probably be easier to attain than other portions already there.
Allow Multiple Customers to Be Assigned the Same Incident
Often (especially with service requests), the incident will directly impact more than one customer. In addition, several of our incidents involve a team at a customer location -- so that the incident needs to be distributed to all of the team members as it progresses to conclusion. I would like to see the ability to add multiple-customers (especially from the same company) to a ticket -- not just by attaching them as "Affected Items" -- but truly adding them as Customers to the ticket. In this manner, when I update the ticket or resolve the ticket, each customer would be notified of the response or resolution. In addition, if I have the restriction that customer's can only view their own tickets, then this would permit these "multiple-customer" tickets to be more widely viewed.Link Multiple Customers to an Incident
I would love the option to link multiple customers to an incident. Currently, you can only link one customer - any other customers who need to be updated or notified of the resolution have to be added to the External Watchlist, which seems like a backward way to do it. Why can't we simply link additional customers to an incident? Thanks for considering, MikeMore "Group By" sorting options on Dashboard
Currently, the "Group By" feature on the Incident Dashboard is limited to 8 default options, and that's the only way you can re-order the view of incidents. However, the Customize Columns section offers all sorts of additional columns to display - yet you can't "Group By" the majority of them! For instance, I can add a column for "Type" so I can see at a glance what types of issues are coming up. But I can't "Group By" Type. Seems like the simplest solution would be to allow users to click directly on any column heading to sort by that column. So to sort by Priority, I click on the Priority column heading. If I want to sort by Type, I could add a column for Type and then click on the Type column heading. Thanks for considering, MikeCustomer Feedback Ratings Links should be change to an ICON or Button for User to Click
I just enabled the Customer Email Feedback and I noticed when I received my test email, it had links for the user to click on next to each rating. My feeling is that some users might now want to click on a link, but a button or icon is more appealing.