View System Information
Would it be possible to get the "View System Information" section when in a session to include the serial number? It grabs a lot of good information but appears to be missing that which is a little shocking as that should probably be easier to attain than other portions already there.
Organize active sessions into groups
I would like to suggest updating the Unattended Sessions Feature. There needs to be a way to Organize sessions into Groups as you add them. When you have dozens of unattended sessions open it becomes confusing which PC's belong to whom. For example: Company 1 ( Group ) - PC1 ( Unattended session ) - PC2 ( Unattended session ) Company 2 ( Group ) - PC1 ( Unattended session ) - PC2 ( Unattended session )
Date/Time stamp on Rescue screen prints
I was wondering if was there a possibility to add date/time stamps on Rescue Lens photos. When saving screenshots, we can have that info in the file name/info, however some clients saw the need of having it on the picture itself. When taking printscreens for audits, for example, that would be really helpful. Regards,Link Multiple Customers to an Incident
I would love the option to link multiple customers to an incident. Currently, you can only link one customer - any other customers who need to be updated or notified of the resolution have to be added to the External Watchlist, which seems like a backward way to do it. Why can't we simply link additional customers to an incident? Thanks for considering, Mike
