Bring Back All Color Quality Options
Starting about a couple weeks ago, when I connect to client computers there are only the 3 highest color quality options available to select. There used to be 6. Typically I would set the quality to the lowest color option to improve the speed/responsiveness of the connection since I don't need the full video quality. Anyone know how to get all of the options back? Or has LogMeIn done away with the lower quality settings? *** UPDATE *** 2/1/2019 So this still seems to be an issue. I just wanted to repost my work around on the top message for anyone that might not read through the whole thread: For anyone that needs the lower video quality settings, here is a link to the last version of the Client app (1.3.3987) that had all 6 video quality settings. Files are in a ZIP with a README file detailing how to run the old version. The first time it launches, it will notify about an available update. Make sure to select "skip this update". Hopefully this will hold us over until LMI can get their act together and provide us the tools we need, especially since they keep jacking their prices up on us. https://1drv.ms/f/s!AtQflLceTy6fojN0KnGOKgZ3XwGMWindows OS Version and Build Number in LogMeIn Central
Is there a way of displaying the detailed Windows OS version AND build information in LogMeIn Central? As there have been, multiple versions of Windows 10 released it would allow us to identify which need attention to install the latest version on an ongoing basis.
Change user password as Administrator
I have Logmein Central with a couple of users One of the users is currently away from his location and cannot remotely acces his email and has forgotton his LogMeInpassword he is an infrequent user. Is there a way for me as the administrator to change his LogMeIn password so he can sign in.Need a report with computer description and computer name
We are trying to run a report that shows both the computer description and the computer name. We cannot fine one in inventory or report viewer. The comptuer name is under general settings, does anyone know if this can be done? Thanks in advance.
Allow Access to computers with Azure Active Directory credentials
We have a lot of remote computer that we join to our Azure Active Directory tenant for single sign on. It would be very helpful if we could access those computers with AAD credentials that would have admin access to those devices in the same way we can with on-prem domain joined computers.
Customer participation in Change/Release Management
I work in the IT department in a company of 250+ users (customers) We have a an internal policy on requesting Software implementation (Change management) or updates/patches (Release Management). The process flow we have adapted is as follows: A Change/release request comes from one of our customers. Certain key Customers are notified of the change/release request based on what it will affect, they enter there notes with any concerns. A member of the support team then approves the request and then its assigned to a tech to plan out the build. Once the build is complete and ready for testing, the customer is the one that does the testing and reports back to us. Techs update the change/release request accordingly and once testing has been completed its pushed into production. We currently have 5 Service desk accounts for our IT support team and the problem I’ve run into with regards to change/release management is that our customers cant create them, get notifications about them or even see the status. As a result we have to use workarounds like using indecent tickets to track and notify end users, which is not really efficient nor does it flow well in the execution process. This is a feature my department and I imagine others, would benefit greatly from as we currently have to use SharePoint forms to process these request.
Allow Merging Incidents into a Single Incident
Many of the Incidents I receive are actually duplicates of identical incidents (although they may involve different Customers in the same Company). For example, I received several tickets on a wireless issue at a company from several Customers. Resolving the wireless issue resolved all of the tickets. Instead of having to respond and enter resolutions for all of the tickets, I would have preferred to merge the tickets into one, and make one response. I could see this being implemented several ways, perhaps the easiest of which would be to have the system create a "master" incident to which all of the "merged" tickets point. When anything is done on the "master" ticket, the action is communicated to all of the original incident tickets. When the "master" incident is closed, the child incidents would be closed as well. Optionally, the merged tickets could be replaced by a newly created single ticket (although there may be some database issues in this regard). Combined with the suggestion I made in a separate "idea," that of allowing multiple Customers to be assigned to a single incident, this would be a very powerful feature.Allow Multiple Customers to Be Assigned the Same Incident
Often (especially with service requests), the incident will directly impact more than one customer. In addition, several of our incidents involve a team at a customer location -- so that the incident needs to be distributed to all of the team members as it progresses to conclusion. I would like to see the ability to add multiple-customers (especially from the same company) to a ticket -- not just by attaching them as "Affected Items" -- but truly adding them as Customers to the ticket. In this manner, when I update the ticket or resolve the ticket, each customer would be notified of the response or resolution. In addition, if I have the restriction that customer's can only view their own tickets, then this would permit these "multiple-customer" tickets to be more widely viewed.
iOS mouse compatibility
Dear support, I am a pro member and have it installed on my iPad Pro. Recently I bought a Bluetooth mouse and it works great on my IPad. But when I connect to my PC via LogMeIn, the iPad mouse does not connect to the remote PC mouse. How can I connect my IOS mouse to control the remote PC mouse please? thank you in advance!