Forum Discussion
Custom Fields on the dashboard
At any given time my IT team can have up to 20-30 tickets open. Our process is to check our general queue first then deal with our own tickets. While the dashboard keeps displays due dates, status reports and activity ect. , it lacks information such as the customer's name and other custom fields Ive created.
Even in the reports i cant display the customer name, which is a bit odd. Other custom fields like office location and Region are also metrics i would generate reports on, but it seems that this is not possible.
Even in the reports i cant display the customer name, which is a bit odd. Other custom fields like office location and Region are also metrics i would generate reports on, but it seems that this is not possible.
63 Replies
- Adding a semi-automated time tracking wouldn't hurt either, which I really liked about Zendesk.
- The custom branding of Zendesk is absolutely amazing but of course it lacks an integrated solution that GoToAssist offers. Man I wish GTA would do something about custom branding and better support for modern SSO technologies. Sorry to veer of topic.
- Zendesk has a really nice interface in this regard. You can add your own columns and sort by column. So much nicer and much more functional.
- Agreed - it somewhat defeats the purpose of a dashboard that doesn't show the information I need to see. Also, it would be nice to be able to sort based on the header and to be able to organize them as I like (the customer name shows up way on the right side so I have to scroll over to see it.) It would be better to have the option to move the customer column to be the nth column.
- Just noticed the new columns release which adds a customer column and other options. Very nice but the additional columns don't show when the report is viewed from the dashboard or when a report is emailed.
- This is a must-have feature to be able to customize what columns you want to see on your dashboards.
- Really need this feature as well, any updates? this was over a year ago
- Noticed that in Labs as well but also really missing the customer column, that was the one we were waiting for...
Also don't see any of the columns when you view the report from the dashboard, only when you got into reports and run it from there. - Turns out it can be enabled in Labs however you still cannot order by Customer. My last service desk solution from Manageengine.com would allow you to customize the view by adding or removing columns. You could then sort by any column.
- Good luck....I don't think they monitor this hot topic.
