Add Device record Merge option(s) to Manage Devices panel
I've noticed that my instance of GoToResolve does not pick up any of the duplicate device records in Inventory, even after manually syncing managed devices. Unfortunately, this has led to a VERY cluttered inventory list that I have to clean up by going into old device records and moving all important information over into the new device records. I feel it would be helpful to have some redundancy with the options to merge duplicate records, by adding the options into the "Manage Devices" panel, under Quick Actions, when selecting multiple devices. For example, in the attached screenshot, a device sync did not catch that the 2 selected devices have the exact same serial number, thus I have no options to merge them with the current implementation. If the merge option(s) were available in this side panel I could easily merge these 2 (and several more) to get a cleaned up inventory much faster.
Manually Connect Device and Inventory Records
When you have a system that you want to reset or otherwise reinstall the operating system on, once GoTo Resolve is re-installed this shows up as a new "device". The old device record and associated inventory record still exist. If you delete this old device record and initiate a sync, it will not connect the new record to the existing inventory record. It would be nice if you could manually or otherwise connect that old inventory record to the new device for situations like this. As it currently is, you have to also delete that old inventory record (make sure to take note of any info you added to it first!) and then run a sync to create a new inventory record as well, which you then will need to add any additional information that may have been in the old inventory record already.
Inventory - Update imported managed devices via bulk import
It would be nice if I could update the imported managed devices via bulk import with additional data (especially order data) from an external data source. I would have expected this to be possible by matching the devices I want to be updated based on the serial number or something else. Actually the object is recognized as a duplicate and the impord dismissed. BTW: There is no Idea Label for Inventory 😉
