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Voicemail report under the call reports
I saw a few other suggestions on this but I also want to suggest that there should be some type of voicemail report under the call reports. Managers should have visibility into voicemails to ensure that team members are handling voicemails. Also, there should be an option to retrieve deleted voicemails as well. Goto really needs to look into enhancing this and making this an option as I know I am not the only client who would have a need for this.
Feature Request: Separate Fields for First Name and Last Name in Meeting Login
I would like to suggest an enhancement for the GoToMeeting product. Currently, when joining a meeting, participants are prompted to enter their name in a single field. As a result, many users only enter their first name, which can create confusion in larger meetings. It would be highly beneficial if the login interface could include two separate fields for First Name and Last Name. This change would help ensure that attendees provide both pieces of information consistently, improving meeting organization and participant identification.
Call report of calls taken at each extension
I am trying to get a call report of calls taken at each extension. When I run the reports the numbers are WAY off. I assume they are counting calls to a ring group that are answered elsewhere. That doesn't do much good. Am I missing something to get a report of just the calls the extensions answer.
Remove the You may cancel your registration at any time link.
We currently use this product in holding classes and each client has their own cancellation policy. This link at the bottom of a registration screen is causing great headaches where students are getting charged but they think they can cancel, when their internal policy is different. This line, if not hidden or removed, might cause us to have to deplatform for another tool. Can you fix?central template for feedback questions
Is it possible to create a central template for feedback questions? This template could be stored behind the training/appointment. If the questions are changed or expanded, GoTo should automatically update all appointments using the template. This eliminates the need to manually edit each individual appointment. The copy function is not available after publication. Thank you very much and greetings.
Have analytics show all recorded webinar/GoToStage events (even if event is over 2 yrs old)
We have some excellent events recorded over 2 years ago. They still produce registrations on our newly activated GoToStage, but it is a challenge to get any analytics on them as they are over the analytics recording period. Is there a way to change the analytics request to show 'registrations in the past 2 years' instead of 'events in the past 2 years'? The registration could be from yesterday, but it is not easily accessible and information is very limited if the event/ recording occurred over 2 years ago.
