Proposal for Enhanced Call Monitoring Capabilities in GoTo
To improve our ability to assist customers effectively, we would like GoTo to implement enhanced call monitoring capabilities, even when calls are forwarded outside the GoTo platform. Specifically, we request that GoTo’s AI Optimization continue monitoring and generating reports on calls transferred to our AI virtual voice agents. This would allow us to ensure that customer inquiries are being handled properly and provide valuable insights into their experience. Our preferred solution is for GoTo’s AI to maintain oversight of forwarded calls, as we are already developing a system for AI-driven customer interactions. However, we would also like to explore whether GoTo has plans to integrate AI virtual voice agents directly into its platform. If this functionality is on the roadmap, we would appreciate details on expected availability and capabilities. By implementing these features, GoTo can help us maintain a seamless customer experience while leveraging AI-driven solutions to optimize service quality.
Control Schedule from line key (button)
It would be great to be able to over ride the Schedule from a button on the phone. It would be something line: Press a "night mode" button that is linked to a Schedule. Get prompted or just enter 1 for normal Schedule (LED off) 2 for not open Schedule (LED Green) 3 for Holiday (LED red) And have the LED show that state.
Activate Out of Office voicemail at predetermined time
Hello, For the out of office voicemails my users are requesting the ability to set a predetermined time for it to become active. Example: User A is going on vacation in 1 week and sets up an out of office voicemail, then marks it to be enabled on the day they are on vacation and disables the day they return. Currently they only have the ability to do it the day of.
Require access code to dial out of system
Does GoTo have a way to limit what phones are able to make a call to the outside world? or is there a way to have an access code to dial out on a general use phone. I have installed GoTo in an assisted living facility/memory care business and some of the residents there are making a lot of phone calls from the phones. This would be an amazing feature and solve a lot of headaches. If not, is this something that could be developed? In People tab → Users → user settings I see that Internal, local, domestic long distance, and domestic mobile are account level features and those settings are either all or nothing as far as being turned on or not. Each user can have individual access to make international calls, Toll free calls, and malicious area codes. It would have a lot of sense to have "Require access code to enable off net outbound calls" or something like that.Check Shared Voicemail from the client and web app
We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extension. This is something we have had for a very long time with the previous old pbx and we are already missing with just one group of users being moved to GoTo connect.Audiocodes MP508 8FSX not supported?
Hello, I called in to GoTo and worked with Gabriella. She was fantastic. However, we were unable to get the AudioCodes MP508 8 FXS device to register. This AudioCodes is the recommended replacement for the end of life MP118 8 FXS. It has been end of life since 2022. Can GoTo look into getting the AudioCodes MP508 8FXS device to be supported? Thank you, Michael Adams
Recording outbound phone calls
Hello all, my business operates in a two party consent state and would like to be able to legally record outgoing phone calls for quality assurance purposes. We are in the healthcare industry and I am wondering if there is an automatic way to play recording on all outgoing calls prior to my staff greeting the other party. We already use the dial plan and recording for incoming calls but is there a way to set it up for outgoing calls so that my staff does not have to say it every time?Call Forward button
We could use a FORWARD button that can be set from the admin portal. Right now I have to login to the phones set a button as Forward. That works great, the LED lights when on, off when off. I would think it should be an easy add for the programmer to add the button. It may have to end up being a fixed destination but even that is better then nothingSuper Admins access user portals
In the old admin portal we could click at access a users portal. It would be GREAT if that could be brought back. Like, you go to a user profile and click a link to open their app.goto.com page with out the need to enter their password. From there we could make user changes that we can't from the admin portal and without trying to talk them through making the changes themselves.
Live Speech to Text Transcription
Is there a way to do live speech to text, RTST (I just made that up), not text to speech, with GoTo Connect? Either a PC app or within the desktop app. I have a customer interested in this service. Android has a Live Transcribe app, but if I want to use it with a phone on GoTo Connect the conversation has to be on speaker phone to pick up both sides of the conversation.
