Ring tone distinctions
We have two companies but the same staff to handle customer calls for each company. It would be great if we could set each 800 number to a different ring tone on everyone's phone so that they can recognize which company's 800 number is being called audibly and answer the phone with the appropriate company's greeting.
Activate Out of Office voicemail at predetermined time
Hello, For the out of office voicemails my users are requesting the ability to set a predetermined time for it to become active. Example: User A is going on vacation in 1 week and sets up an out of office voicemail, then marks it to be enabled on the day they are on vacation and disables the day they return. Currently they only have the ability to do it the day of.
Real Time Calls in Progress
Please add the ability to see phone calls currently in progress in real time, along with details. Would like to see when someone is on an active call including the other number, duration, etc. The ability to end the call would be a nice bonus. Had this ability with a previous VOIP system and was surprised not to find it here.
Ultra Low Usage User
I would love if GoTo would bring back the Ultra Low Usage line item for $6.95 as an option for overhead paging adaptors/loud ringer devices. If it isn't allowed for desk phones anymore fine but there should still be that option for those kinds of devices IMO. Thank you, Michael Adams
Option to Delete/Hide Call Recordings
HI, We are using goto connect from last 1 year and we have about 80 lines. We are facing major issue with Goto Connect recordings. Below are some suggestions to improve your product. 1. There should be some option to delete or hide the call recordings. 2. There should be a role specific option where one should be able to see call records of specific team members aligned to him instead of all members in the account.Check Shared Voicemail from the client and web app
We would like the ability to check shared voicemail directly from the client and web app. Preferably in its own tab per shared voicemail so they do not get mixed up. Maybe with the name and extension. This is something we have had for a very long time with the previous old pbx and we are already missing with just one group of users being moved to GoTo connect.
Please put the Remote Directory checkbox back
For every phone that we configure, we always set it to retrieve the Remote Directory from the PBX. This was a simple checkbox on the Button Configuration tab in the old console (although I could never figure out why it was deselected by default). In the new console it doesn't exist. So not only is the default setting 'No Remote Directory', we are not even able to enable it. We must open a Support ticket for every single phone we set up. Please restore the checkbox in the new console.
