WLC's avatar
WLC
Active Contributor
2 years ago
Status:
Delivered

Call transcription

I have several clients interested in call transcription.

They are using other VOIP services in the market with this function.

Please reply to this post if you think that this a function that will be good for you too.

 

Voice Features
  • KateG's avatar
    KateG
    GoTo Moderator
    2 years ago
    Status changed:
    New
    to
    Accepted

    WLC welcome to the GoTo Community. I moved your post to the idea forum where others can vote and comment. This is a feature that we are currently testing and looking to have available soon.  

  • ragiven's avatar
    ragiven
    Active Contributor
    4 months ago

    I would be very interested in call transcriptions WITH AI SENTIMENT ANALYSIS. If every call, or a sample set of agent answered calls could be analyzed and tabulated this would help monitor call center quality, point to training opportunities, etc.

  • KateG's avatar
    KateG
    GoTo Moderator
    3 months ago

    This is now available in Contact Center

     

    The Reporting & Analytics package just got even better with the introduction of call transcriptions. Access a searchable record of every conversation for easy reference, boost productivity by reviewing content without listening to the entire recording, and enhance training and quality assurance with streamlined call reviews. Simply put, call transcriptions transform your customer experience.

  • ragiven's avatar
    ragiven
    Active Contributor
    3 months ago

    This is fantastic. I've already signed up for AI Optimization and will start looking for the Transcription.