Gotoconnect Analytics
Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users I tried all the filters available on the new view to pull the missed call per rep report but unfortunately I could not get any data the classic view had it not sure what happened !!
pop out dialer gone
I docked my dialer and now i cannot find a way to undock it... i would like it to be a floating window again. if someone can show me where to undock it, that would be amazing. I am using Go To Version 4.12.1 and app is up to date. i was working remotely and accidentally docked the dialer and now have no way to undock it again that i am back in the office.
Calls going silent
Dears, one of our clients is facing problems with the Go To app during calls. After a random amount of time, the calls go silent and the user has to hang up. I have already contacted support, who did not notice anything unusual in the logs, and I have also checked the firewall, topics like UDP connection limits, etc. Can you help me? On this case, the call went silent at this time 15:16.Goto Decline call option doesn't work
I am using Goto Connect version 4.14.0 and when a call comes in I am given the option to decline or answer. The decline option does nothing and the call continues to ring. I have pressed the decline button repeatedly and it has no effect. Even the drop down option of sending to voicemail doesn't work. Any help is appreciated.
Change Virtual Fax Sending Number
Hello, I have setup a virtual fax system for testing sending and receiving virtual fax between two numbers. My setup is: Virtual Fax A(VFA), and Virtual Fax B(VFB) both created, and VF Dial plan A set to detect > receive virtual fax using VFA, and another dial plan for VFB, with unique numbers assigned to those dial plans. Everything works just fine, I can send and receive virtual faxes through email from both of those numbers. However, when I send virtual fax from a number, the fax I receive says it was sent from the main line number, and not the unique number assigned to the dial plan, is there any way I can change the number that virtual faxes are sent from?Does the New Chrome Extension Require the GoTo Windows App for Caller ID Search?
Hey all — I've been using GoTo Connect for years and relied heavily on the legacy Chrome extension's "Caller ID Search" feature. It let me auto-launch custom URLs like a client lookup in our CRM based on the caller’s phone number. That was a huge part of our customer service workflow. With the new Chrome extension, those features are gone. There's no way to launch URLs with the number when a call rings, no more call triggers, and no device customization. I recently noticed the GoTo Windows app has a setting called "Screen pop" that seems similar — it lets you open a URL when a call is ringing and set parameters. So my questions are: Is the Windows app now required to get this functionality back? Can it replace the Chrome extension’s behavior? Does the new extension rely on the app to handle these triggers? Or will these features return to the browser in the future? We use this flow to automatically trigger patient summaries from our vet software (ezyVet) the moment a client calls. If the desktop app is the new way to do that, great — just want to confirm. Thanks in advance.
