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Can't Uninstall Unattended program from laptop
Hi I have unattended access on a laptop and it has stopped working, not been online for 140days according to the devices page. How can I remove this from the device? I have found an application called gotoassistunattendedremover but that does nothing. The gotoassist icon is missing from quick launch. I have tried restarting the service (which has worked in the past) but still nothing going on. Any ideas how I can remove the software or get it communicating again? Thanks JasonSolvedKingJason3 years agoActive Contributor5.1KViews0likes6CommentsUnattended access clients off line
For some reason 75% of my unattended clients appear to be off line. I know that they are "online" but not showing so in G2A. Any ideas why they would stop reporting in? We are talking about 100 clients showing off line.bbazian2194 years agoActive Contributor4.9KViews0likes32CommentsCTRL ALT DEL not working, and other v5 issues.
Hello, Anyone else having issues? v5 (Version 5.7.1.74) is very frustrating in comparison to v4. I told myself I'd eventually remove v4 entirely, but I still feel the need for it because v5 can be extremely frustrating when it doesn't work, practically inoperable for remote support. If it wasn't for having nice Mobile compatibility with Android devices, I'd probably be looking else where, but here we are. I've been using GoToAssist since 2015 and I would hate to get away from it so I help this post can shed some light! Top frustrations that I hope can be implemented/fixed: 1. Ongoing recent issue: Console gets stuck on "Connecting..." . When I connect with v4, it works right away. It's like if v5 cannot fully wake up a user's PC that's in sleep mode. This issue has been going on only recently for a week or so. No definite date. Happens for all PC's until I connect using v4. 2. CTRL ALT DEL on v5 has been ongoing issue for me for the last week or so (March 2022 for reference). Just does not work at all. 3. Moving from one monitor when multiple monitors are present during a session (much better with simple arrows on v4). Much smoother on v4. 4. Having ALL options available at the top toolbar by default during a session would be nice. It's another nuisance to have to expand that toolbar every time when I have to copy/paste clipboard. 5. Is there a button somewhere to enable copy to clipboard being ON by default? In my own experience, that's a very common feature that should be on by default because of how frequently its used. 6. Inability to horizontally expand columns of list of hostnames/version/online status, etc. on the v5 desktop Console (Very simple on v4) 7. Chat window opening in a browser where I have to re-size every single time is a nuisance. Much preferable to have a separate window pop up like it does in v4.chrisg7503 years agoActive Contributor4.3KViews0likes10CommentsDevice List doesn't have a refresh button
Trying out the new GoToAssist Agent Desktop Console. When I goto Devices, a computer is offline. If my client turn's on his computer, I still dont see it online. In V4, there is a refresh button. In V5, I don't see this option. The Browser interface saw the computer when it came online. Closing and restarting the Console didn't fix the issue. I had to reboot my computer before I could see the client computer online.Solvedmalkam4 years agoVisitor3.5KViews1like8CommentsRemote unattended stopped working as of W10 2004!
Hello, I have a bunch of computers that are Windows 10 Pro machines, and the majority of them have recently updated to build 2004 (needed for some of my other software). As of this update,all of the machines that are now running 2004, I can no longer see on my devices. When I get a user to create a manual session, I see that there is already an unattended running. I tried uninstalling, and re-installing, but it seems to have made no difference. Anybody else having this problem?SolvedOrthoC5 years agoNew Contributor3.3KViews0likes7CommentsGoToAssistv5 Unattended Agent failing to connect
I have Windows Servers/Workstations in local and remote office(s) with Unattended Agent deployed. In some cases, I am able to connect to the PCs, but not getting a response once the <CTRL> + <ALT> + <DEL> is clicked. Un-installing/Re-installing does has not helped.SMPA4 years agoNew Member3.2KViews0likes12CommentsMac Unattended Access Broken
I'm trying to support my mother's new iMac M1 Mac OSX Big Sur. I set up unattended access several times, but over time it becomes unavailable again. I now have multiple instances of her computer in my account list but all of them always show offline. I can connect via on-demand remote session but it's a pain for her each time and she needs my help with unattended access.I just need to be able to help my mom and this should not be so hard to do. It worked on her old Mac but apparently, it's not ready for the new Macs. To troubleshoot this, I've tried various things: I can reinstall unattended access, using the install link https://fastsupport.gotoassist.com/unattended to get it to work, but it will become disconnected. The app icon does not show up in the top menu bar when this occurs but it does initially after a reinstall. When trying to install UA a window pop up warning "“G2AxCustomer.pkg” can’t be opened because Apple cannot check it for malicious software" and "This software needs to be updated. Contact the developer for more information. Chrome downloaded this file today at 4:36 PM from fastsupport.gotoassist.com." I can then go to Settings > Privacy and Security to allow the install but it shows ""G2AxCustomer.pkg” was blocked from use because it is not from an identified developer". When clicking "Open Anayway", I get another window with the same message but it allows me to open the UA installer package. This works temporarily but again, the computer will go offline for good after reboot or some time. I've checked privacy settings and permissions. GotoAssist Customer has permissions under Privacy > Screen Recording and Accessibility. I read something that the g2ax_launchagent_customer needs the same permissions as the above, but this file does not exist on the system. I tried manually adding it but this does not work. There's an articlefor Big Sur that suggests GotoAssistRemoteSupport needs to be given the same permissions as above, but again, this file/app does not exist on the system. Where is this file in the install package? At this point, it appears GotoAssist Unattended Access is not going to work on new Apple Mac computers. Does anyone have a workaround or can someone confirm that it's in fact broken, so I can stop pounding my head against this wall? Thanks!surfnmtns4 years agoNew Contributor2.4KViews0likes2CommentsDisable Auto-Renew
Can anyone tell me how to turn off auto-renew on my gotoassistsubscription plan. Thanks in advance.SolvedMark_Jenkins4 years agoActive Contributor2.1KViews0likes2Comments