Recent Discussions
What to Package ?
Greetings, We have users that need to attend and sometime co-host GoTo Webinars - for hosting they need the desktop app. We do not allow people to install apps other than from our Intune-based Company Portal, which contains 400+ packaged apps. What exactly do I need to download and package and deploy to our Company Portal for a working hostable GoTo Webinar experience for our users, and where do I find the installers ? (.msi preferred over .exe if possible). Kind Regards. Nick Pitfield.
Request for Subscription Cancellation and Deletion of Account
I would like to request for my Hamachi subscription to be cancelled and for my account to be deleted As I reside in Argentina, there is no support number for me to call or email for me to contact that I could see. Can anyone assist me with this?
What are the video conferencing issues that GoTo is currently experiencing?
Last week whilst using my GoToMeeting room and this week when using GoToWebinar I am getting a message informing me that 'we are currently experiencing issues with our video conferencing' from the GoTo system. I am assuming this is related to the fact that I do not currently have the option to turn my camera on. This is an issue because I am running a lot of online training at the moment and I always have my camera on whilst teaching so I need this resolved ASAP. Please can you explain to me what the problem is and when I can anticipate it being resolved?
Alt+Tab not working properly
Hello, I attend a GoToWebinar most days in Windows 11, and the desktop webinar software does not operate properly with Windows alt+tab application switching feature. For instance, if I am viewing the webinar then I switch to another window using alt+tab, I am unable to switch back to the webinar with one operation of alt+tab as normally expected. In Windows when alt+tab is pressed a 'Task View' window appears from which any other running program can be selected. After selecting another program, keying alt-tab again and releasing selects the program last used. For example, I can be working on a spreadsheet then use alt+tab to switch to a word processor. If I key alt+tab from the word processor once and release, I am returned to the spreadsheet. But alt+tab doesn't work as expected with GoToWebinar. After switching to another program from GoToWebinar and then keying alt+tab again I see the GoToWebinar instance in Task View but it is not positioned directly to the right of the program I am switching back from as it should. Instead it is positioned near the lower right corner of Task View, and I must hold alt+tab and use the keyboard arrow keys to select GoToWebinar. I reported this to tech support and they say this behaviour is "expected". Well, it isn't expected. I expect software to behave like any other under Windows, and to work properly with the alt+tab feature. Is anyone else experiencing this problem and if so have you found a solution or workaround? Are the developers listening??? Thank you
Clarification Needed: GoTo Webinar Pricing and Features for Recording
Hi, We currently use GoTo Meeting and are considering switching to GoTo Webinar because it’s more convenient for collecting attendees’ contact information. However, we have some questions regarding pricing: 1. On the GoTo Meeting dashboard, we see that the GoToWebinar Starter plan supports 250 participants for $109 per organizer per month, but we’re not sure which features this plan includes. 2. On the GoTo Webinar pricing page, the Lite Plan also supports 250 participants, but it seems that this plan does not include the recording feature. We need the recording feature as we plan to upload webinar recordings to our YouTube channel. At the same time, 250 participants are sufficient for our needs. Could you clarify which pricing plan we should refer to, and which plan would meet our requirements? Thank you!Joining webinars without GoToOpener but still offer dial-in
(Also note we use an act on integration for sending emails out) I want to avoid having attendees needing to download GoToWebinar software to join a webinar, and instead I'd rather them go straight to the web version. I know the webcast version for webinars makes this possible, but I still want dial in to be an option for attendees as there are some who historically use that option. I know each attendee could add this text ?clientType=html5 to the end of their join link they get in the email for browser mode, but I don't want attendees to do that manually. Trying to streamline it as much as possible so that on their end, their invite email just gets a link that automatically takes them to the browser version, with no option to get a download version and cause issues. How would I be able to automatically include the ?clientType=html5 into our join link emails to people (either from GTW alone or our Act On integration) so that way nobody has to download software?Can automated certificates be generated but not released until approved?
Hi, is it possible to add a function to the automated certificates so that rather than linking them to the follow up email I can choose/authorise/approve who receives them on an individual by individual basis? An alternative would be for the system to generate the certificates and allow me to download them in bulk or individually to be issued as required rather than putting the link in the follow up email. Not all our webinar attendees want/need certificates so we don't use the current option to include a link to the certificate within the follow up email. For the participants that do require certificates we have a validation process to check that they have attended/completed the whole webinar as the system just issues them to anyone who has joined the webinar regardless of whether they attend and complete the whole event, or not.
