Recent Blogs
Monthly Feature Retrospective: January 2025
1 MIN READ Hello Community, We are happy to share the latest features released this past month, January 2025. Mark your calendars: Monthly Webinar This series occurs every second Tuesday of each month We focus on features released in the last month Everything you need to know is covered in just 30 minutes! Microsoft Intune integration The integration provides a seamless experience for onboarding and managing Intune-managed devices within the Resolve console Learn More Asset Management: Manage Prohibited Applications Supports agents in managing prohibited applications within their asset inventory. Learn More ConnectWise Integration Enhancements Expanded capabilities, bringing advanced tenant and device management, real-time alerting, and unattended session support Learn More Asset Management: Asset Replenishment Asset Replenishment Management enables agents to set threshold alerts for hardware assets directly in the agent console. Learn More Knowledge Base: Approval Flows Enhanced control over agent permissions for publishing in the knowledge base Learn More That's a wrap!LogMeIn Returns as GoTo's IT Portfolio Brand - By Peter Mahoney
2 MIN READ LogMeIn. For over 20 years it’s been a trusted name in IT. Recognized for innovation, reliability, and going the extra mile. What started as a simple way to remotely access computers has grown into an industry-leading IT management and business communication company now known as GoTo. When we rebranded the company from LogMeIn to GoTo in 2022, our goal was to simplify a complex product lineup under one new umbrella brand. Fast forward three years, and our IT portfolio has grown bigger and even better with ever-evolving product innovation for GoTo Resolve and Rescue, and new products like our mobile device management (MDM) solution, Miradore. But one thing is clear, the LogMeIn name still resonates. Our customers, partners, and industry experts still associate “LogMeIn” with the top IT management and support tools. When asked what products they trust most for IT support and management, many simply respond with “LogMeIn”. What’s New Today, we’re happy to announce that we’re officially bringing our IT product family back under the LogMeIn name. Why? Because it simplifies how we present our two core product families and ties nicely into the future of our products. Our company name is still GoTo. But from here on out, you’ll see our IT solutions under the LogMeIn banner and our cloud communications solutions under GoTo Connect. That means GoTo Resolve is now LogMeIn Resolve, and our MDM products will be known as LogMeIn Miradore, alongside LogMeIn Rescue, LogMeIn Central, and LogMeIn Pro. Familiar Name, Fresh Brand and New Web Experience While the LogMeIn name is familiar, you’ll be introduced to an updated brand and web experience. These updates complement our innovative product portfolios and help IT teams stay ahead of today's security demands. We’re doubling down on the reliability and ingenuity the LogMeIn name has always stood for while delivering world-class IT management and support solutions. The names have evolved but our commitment to customers remains the same. We’re proud to offer an IT portfolio that’s: User-Friendly: Designed for easy adoption and intuitive use, regardless of technical expertise Value-Driven: Efficient solutions that accelerate return on investment Secure: The industry's first zero trust architecture to protect data and infrastructure Reliable: Proven performance and consistent uptime for businesses of all sizes Innovative: AI-enabled solutions backed by 20 years of expertise and over one billion connections Why It Matters By bringing back the LogMeIn name for our IT product portfolio, we’re reaffirming our commitment to reduce complexity and boost productivity, making it easier for teams to stay ahead in the ever-evolving world of IT. With a powerful blend of AI technology and versatile cloud-based tools, our LogMeIn portfolio is uniquely equipped to help businesses of all sizes master their IT challenges. For more information on what product might best fit your IT needs, visit LogMeIn’s new product selector or explore the new web experience at www.logmein.comMonthly Feature Retrospective: November 2024
1 MIN READ Hello Community! As we wrap up another great year, we're excited to reflect on everything we've accomplished together in 2024. November brought exciting new features, which are highlighted below, but we are also getting ready for our final webinar of the year - a celeberation of the best of Resolve in 2024! Register for the webinar Here is what you can look forward to during the webinar: A look back at the top features launched this year A Peek into what's on the horizon in 2025 A chance to connect with our team Now, let's take a moment to highlight the exciting feature rolled out in November: Script Library for Custom Script Alert: A new resource for creating custom-coded alerts effortlessly Simplified Antivirus Management: Streamlined workflows with a redesigned, user-friendly interface. Antivirus Status Alerts: Stay ahead with alerts to detect critical issues across devices. Real-time Monitoring for Patch Installation: Monitor the status of patches across devices easily and in real-time. Start remote support sessions directly from a ticket: Launch support sessions with just one click – and from any ticket. AI-Powered Knowledge Base (Beta:) Easily create, retrieve, and store articles and FAQs. For a chance to revisit the top features launched this year, get a preview into what's next, and to ask our team your burning questions, mark your calendars and join us on December 10th 2024 for the webinar. Register Now! See you there, Kim Zupancic, Senior Product Marketing Manager, GoToMonthly Feature Retrospective: October 2024
1 MIN READ Hello, Community! We are happy to share the latest features released this past month, October 2024. Mark your calendars: Monthly Webinar This series occurs every second Tuesday of each month We focus on features released in the last month Everything you need to know is covered in just 30 minutes! Asset Loaning Mark user-assigned assets as a loan, set a return date, and manage them individually or in bulk from the list view. Acknowledge all Alerts The alerts list page now includes an “acknowledge alerts” button for easy archiving. Device to Ticket Links Link a device to a ticket for instant access to the device quickview page and real-time data right from the ticket details. That's a wrap for October 2024!
