Recent Blogs
LogMeIn Returns as GoTo's IT Portfolio Brand - By Peter Mahoney
2 MIN READ LogMeIn. For over 20 years it’s been a trusted name in IT. Recognized for innovation, reliability, and going the extra mile. What started as a simple way to remotely access computers has grown into an industry-leading IT management and business communication company now known as GoTo. When we rebranded the company from LogMeIn to GoTo in 2022, our goal was to simplify a complex product lineup under one new umbrella brand. Fast forward three years, and our IT portfolio has grown bigger and even better with ever-evolving product innovation for GoTo Resolve and Rescue, and new products like our mobile device management (MDM) solution, Miradore. But one thing is clear, the LogMeIn name still resonates. Our customers, partners, and industry experts still associate “LogMeIn” with the top IT management and support tools. When asked what products they trust most for IT support and management, many simply respond with “LogMeIn”. What’s New Today, we’re happy to announce that we’re officially bringing our IT product family back under the LogMeIn name. Why? Because it simplifies how we present our two core product families and ties nicely into the future of our products. Our company name is still GoTo. But from here on out, you’ll see our IT solutions under the LogMeIn banner and our cloud communications solutions under GoTo Connect. That means GoTo Resolve is now LogMeIn Resolve, and our MDM products will be known as LogMeIn Miradore, alongside LogMeIn Rescue, LogMeIn Central, and LogMeIn Pro. Familiar Name, Fresh Brand and New Web Experience While the LogMeIn name is familiar, you’ll be introduced to an updated brand and web experience. These updates complement our innovative product portfolios and help IT teams stay ahead of today's security demands. We’re doubling down on the reliability and ingenuity the LogMeIn name has always stood for while delivering world-class IT management and support solutions. The names have evolved but our commitment to customers remains the same. We’re proud to offer an IT portfolio that’s: User-Friendly: Designed for easy adoption and intuitive use, regardless of technical expertise Value-Driven: Efficient solutions that accelerate return on investment Secure: The industry's first zero trust architecture to protect data and infrastructure Reliable: Proven performance and consistent uptime for businesses of all sizes Innovative: AI-enabled solutions backed by 20 years of expertise and over one billion connections Why It Matters By bringing back the LogMeIn name for our IT product portfolio, we’re reaffirming our commitment to reduce complexity and boost productivity, making it easier for teams to stay ahead in the ever-evolving world of IT. With a powerful blend of AI technology and versatile cloud-based tools, our LogMeIn portfolio is uniquely equipped to help businesses of all sizes master their IT challenges. For more information on what product might best fit your IT needs, visit LogMeIn’s new product selector or explore the new web experience at www.logmein.com
Rescue Integration for Microsoft Teams - now with support for Single Sign-On (SSO).
2 MIN READ We are excited to announce a new release of the Rescue Integration for Microsoft Teams - now with support for Single Sign-On (SSO). This update enhances security, streamlines authentication, and improves user experience, ensuring seamless remote support capabilities directly within Microsoft Teams. Please find documentation below: Get the Rescue Integration App in Microsoft App Source How to set up Microsoft Teams to work with LogMeIn Rescue Key Features SSO Support: SSO: Allows users to authenticate using their existing identity providers, reducing login friction while maintaining robust security standards. Note: The SSO leverages the SSO already configured for Rescue so no additional actions are needed if SSO is already enabled for Rescue. If not, they will need to configure SSO for Rescue not withing Teams. Enhanced User Experience: Updated UI/UX for a more intuitive and efficient support workflow within Teams. Customer Use Case: An IT support technician in a global enterprise uses the Rescue integration within Microsoft Teams to assist employees reporting technical issues. With the integration: The technician can initiate a remote session directly from a Teams conversation or channel. They can troubleshoot, diagnose, and resolve issues in real time. Using SSO, the technician logs in seamlessly through the organization’s identity provider, saving time while ensuring secure access. Customer Benefit: This release not only strengthens the security posture of the Rescue integration by introducing MFA and SSO but also enhances the overall user experience. Customers benefit from: Faster and more secure workflows through streamlined authentication. Improved support efficiency, enabling quicker issue resolution. Increased employee satisfaction with secure, seamless access to essential support tools. We are confident these enhancements will elevate your remote support experience within Microsoft Teams!
