Recent Discussions
Using Blackmagic ATEM with GTT
Has anyone tried the new Blackmagic ATEM Mini with GTT? I've been using GTT for two years with logitech webcams, and I want more control over focus, zoom and picture. The ATEM mini plugs into the thunderbolt port, so I'm wondering how GTT will recognize it. The ATEM is designed for livestreaming and can handle up to 4 HDMI cameras along with PIP options, so this could be a big enhancement for my GTT sessions. I'm going to get one for my livestreaming needs on Youtube and Facebook, but I'd love to hear from the community if they have had any success with it.SolvedQuick_Cutter5 years agoActive Contributor9.6KViews0likes25Comments
GTT: Switch to Desktop Option Missing?
Good morning, Where has the "Switch to Desktop" option gone in the new version? We utilized this option to ensure our panel of presenters were able to share webcams without the ability for all attendees to share their webcams. We either need this option present, the ability to elevate a Web user to Organizer, or otherwise control who can share their webcams and who can't. This option exists on the current GoToMeeting web app, but does not exist in the current GoToTraining web app:SolvedIOG-FSU4 years agoActive Contributor3.4KViews0likes30CommentsGTT .ics calendar files will not open
Our training team has been receiving customer attendee feed and personally experiencing a situation where "Add to Calendar" .ics files will sometimes not open and cannot be saved to their MS Outlook calendars. Our organizers are scheduling these directly from the GTT website (not using the MS Outlook plug-in) and using the latest Chrome, IE and Edge browsers. All are using the desktop version of MS Office 365. Additionally, this appear to happen randomly (some GTT events are not having this issues whereas others are). Anyone else experiencing this? Any suggestions to resolve?SolvedJHippler4 years agoActive Contributor3.3KViews0likes7Comments
Attendees don't get confirmation mail
Hey guys, In the last time there were some attendees who didn't get the confirmation mail although their emails were right. After sending the confirmation email again they didn't get it again. Even in the junk or spam folder wasn't the confirmation mail. What can be the problem and what can I do that the attendees get the confirmation? Thank you for your help in advance :)SolvedDannyDee5 years agoActive Contributor3.2KViews1like8Comments
Logitech Spotlight presentation remote
I have encountered an issue using a Logitech Spotlight presentation remote. I have been using this remote with GoToMeeting for several years. I am now using GoToTraining and when I start the software to use the highlight features, both GoToTraining and GoToMeeting crash. I am using both the training and meeting webapp rather than the desktop software. For the logitech software, I am at the latest version 1.1.32/1.60.33. Has anyone else had similar issues when using a similar device?SolvedKFairley3 years agoActive Contributor3.1KViews0likes9Comments
Webcams not working in web version
Over the last month or so almost all (there's always 1 or 2 that work fine tho) attendees on my goto training sessions that join using the web app cannot share their webcams. The option is set to share webcams but there is no webcam indicated in the attendee list and there's no option available to give them webcam access. The only workaround is to have them switch to the desktop version. I still have to give them permission even though the session default is set to allow it... I've even tried giving exclusive permission in chrome for the app to use the webcam.. still no go.SolvedBrianS25 years agoActive Contributor2.5KViews0likes8CommentsGoToTraining - Attendee View, how to undock tabs
Hi - we just noticed on Thursday (from an attendee letting us know) that the interface looks different (more like GoTo Meeting now) and that the Organizer size looks the same. Question: how do attendees undock the tabs so they can see a list of attendees and chat at the same time? We did a test amongst ourselves and were unable to simply drag them off to the side as you can with GoToMeeting and with the existing Organizer interface.SolvedVRLDO4 years agoContributor2.5KViews1like9CommentsAttendee Report Excel File is blank
Hi - anyone else having this issue? We ran a webinar yesterday morning when the other tech issues were going on. When I go to the reports section to select it, it shows the number of attendees but when I click the buttons to download it and then open it, the file is blank. Is this an ongoing issue? FYI I am able to pull a report from a webinar from last week, this is the webinar we ran at 10am EDT yesterday that is blank.SolvedVRLDO3 years agoContributor2.3KViews0likes7CommentsNew restrictions on storage space for recordings
I now have storage space in my recordings for only one recording. The length of my trainings has not changed. I've had my GoToTraining account for nearly five years, and until recently, have had storage space for numerous recordings of my trainings. Is anyone else experiencing this problem? I contacted Customer Support early this morning, and was advised of an expedited request to address this difficulty, although I haven't yet heard a response.SolvedDebraSwank5 years agoActive Contributor2.2KViews1like5Comments
