Forum Discussion

SVializ's avatar
SVializ
New Contributor
5 years ago

Automatic Reconnect to host not working.

I have tried different sites, firewall settings, reinstalling client and host software. Never had the automatice reconnect to work. I can manually reconnect with no problem. I saw this post in the community from 2018 "I have been using Logmein Central for over 10 years and the reconnecting feature has nerver worked."  Has anyone had success with this?

 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    SVializ Sorry, I don't know of any existing tickets up around this problem, and we are interested in documenting the failure further. Do you think you could enable debugging on one of the Host PCs when you attempt to initiate the restart?

     

    • SVializ's avatar
      SVializ
      New Contributor
      5 years ago

      Here is my last email from support. I can try to enable degugging.

      Case: 12270561 - LogMeIn Inquiry

      Inbox

      		x
      LogMeIn Support

      Thu, Dec 12, 1:40 PM (1 day ago)

      		  

      to me

       

      Hello Steve,

      Thank you for contacting LogMeIn.

      In this case I recommend you to call us back, to speak with someone  to better assist you and work with you in a remote session.

       

       

      Thank you,

       

      Solange |  

      LogMeIn

      www.LogMeIn.com

       

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      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        SVializ 

         

        1. Access the host preferences:
          • From the host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > Advanced
          • From a client device, connect to the host Main Menu and follow this path: Preferences > Advanced
        2. Under Event Logs, click the View Files button. A list of available log files is displayed.
        3. On the list, double-click the file you want to view.
          • The active log file is named LogMeIn.log
          • Older logs are stored with the naming convention LMIYYYYMMDD.log (example: the log file for January 10, 2009, would be LMI20090110.log)
          • On a Windows host, click Download all logs in one compressed file to access all available logs in a single compressed archive
        4. You can also set the following options:
          • Location of event logs
          • Keep event logs for specific periods
          • Enable debug-level logging