Forum Discussion

heyitsvu's avatar
heyitsvu
New Member
3 months ago

How to trigger Alerts Returned to Normal : True

We currently have our alert package set up where if a computer goes offline, an alert is created and an email is sent to the admins. 

 

There's a Returned to Normal column on the alerts viewer that is always false, even when the computer comes back online.  Is there any way to trigger this to true so we could filter/rule out false positives?

 

Note: Some of our environments, the connection isn't always great and the devices may go offline for a while, but eventually come back on. I tried testing this where there's also a trigger for a device coming back online, but all it does is create a new alert and doesn't actually mark the Return to Normal - True. 

 

  • KateG's avatar
    KateG
    GoTo Moderator

    Hi heyitsvu, Welcome to the GoTo Community.

     

    I see that you have been in touch with support who advised to create a new package and add a rule with condition "Computer comes online."


    Hope this solution helps, if not please do let us know and we will investigate further. Thanks.