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Ox1's avatar
Ox1
New Contributor
3 years ago

Login without having to type a password no longer works on mobile

For a little while now, I have not been able to login without having to type a password for windows on my mobile device even though the password is saved in the app.

 

I have been using this function to save passwords for years and it still works fine on desktop. I can login with a saved password on desktop and I received a prompt asking me to login without typing the password. This prompt has stopped working on Mobile devices. I have checked all the setting and read forums but i can’t seem to find an answer on how to active this on mobile devices.

 

Can anyone please help?

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  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Ox1 checking with our team, we haven't been able to replicate. One suggestion is to check your company security settings: 

     

     

  • Ox1's avatar
    Ox1
    New Contributor
    2 years ago

    I’ve tested this on a normal s20, on a fresh install and it’s the same. I’ve also tested this with admin and standard user account and still the same. If no one is reporting this issue I’m wondering if it’s a configuration issue on the console. Is there anything that i can check?

  • Ox1's avatar
    Ox1
    New Contributor
    3 years ago

    I tried that, I also tried to uninstall the app and reinstall it but still have the same issue.

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Ox1 thanks for your reply. We haven't been able to replicate this on our side, but suggest trying the following: 

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Ox1 welcome to the GoTo Community. What mobile device are you using?