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Forum Discussion
Logmein Antivirus firewall blocking network printing
Has anyone else run into this and is there a way to resolve?
We use IP based printing and after installing Logmein Antivirus (with firewall enabled in the policy), we've experienced issues with printing. Jobs get stuck in the spooler and sometimes the printer shows offline in Windows devices. We've worked around this for now by turning Logmein firewall off and enabling Windows firewall. There are not a ton of options in the policy creator. It would be nice to be able to add firewall exceptions if needed.
I had a problem with network printers also. It was only some of the locations we manage, not all.
To get ours to work, I tried some things: editing group policy AD (for domain computers) and local GP for non-domain. I added firewall rules into there for the IP ranges needed and ports etc.
I also realised the machines failing were on network connections set as "Public". I used a powershell script and the LMI One2Many feature to change all the network connections to "Private". This was only on the machines not on the AD domain. Luckily in our case, we name all the network adapters on machines the same "Broadband" because we have 2 network cards in use and need to differenciate.
Set-NetConnectionProfile -InterfaceAlias Broadband -NetworkCategory Private Set-NetConnectionProfile -InterfaceAlias OtherNetwork -NetworkCategory Private
After making these changes, it's all fine.
Not sure if the Windows Firewall Group Policy rules are having any effect though as LMI seems to manage to firewall. I could easily test by blocking something on GP and see if it takes effect.
29 Replies
What other Firewalls have you used? I hope you don't have to pay for them since you are ALREADY PAYING for LMI Bitdefender.
I just solved this by turning OFF the LogMeIn (BitDefender) Firewall.
Printers all came back to life. Yay!!
We have many other firewalls available. We're using those instead.In 2023 and this problem is still not solved. Could you please move on to more advanced support for an explanation for everyone.
DiegoDash I've moved your post to this thread, you may want to try this solution that has helped some.
It's been a while since I've been noticing that when I activate the logmein firewall, no one can print to the HP printers we have in the office. This problem is old right. To date there has been no correction.
- I’ve given up on their AV product, terrible implementation and design with what seems like no additional work on it.
Going the same way as the rest of their suite. still happening in 2022.
you guys use bit defender, and there is a fix in bit defender for this problem. You just arn't offering that functionality for the firewall portion of your product.
I cancelled my LMI AV subscription because of this.
This looks promising...tested it on two PCs successfully so far. Thanks, TwilightZone!
