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Forum Discussion
One2Many tasks not starting
Hi all. I have several PCs where One2Many tasks simply are not starting. Even when the PC is online, it just sits on Pending status.
Any idea how to start troubleshooting?
11 Replies
AshC Its been more than a year, me and my team are still stuck with this issue. The count of these affected hosts are now increased to 40.
We have re-installed logmein agents on all these affected hosts, and have made sure they are on latest versions. Also there is no firewall restrictions and required IPs are whitelisted. I have sent multiple emails to LogMeIn support in the past 1 year and had tried reaching on support number, but no response and no resolution so far. Are there any troubleshooting steps to try it out. Your help is urgently needed.
lags7 As long as those PCs are not running some special variation of Windows 10, you can give us a call directly to see what may be failing there.
https://www.logmein.com/support/contact-us?
lags7 I believe those versions are also out of date, so always a good idea to update before any additional troubleshooting: https://help.logmein.com/articles/en_US/ReleaseNote/LogMeIn-Release-Note-for-May-07-2019/?l=en_US&c=products%3Almicentral&fs=RelatedArticle
- AshC - These are on Windows 10 Enterprise. These are Point-Of-Sale devices which run 24/7. I am responsible for managing these stores remotely through LogMeIn. So, its pretty difficult to re-install LogMeIn at the site, as I would loose the remote connection. We would be dependent on a technician to do this at the store. Re-installing LogMeIn would be my last option to try.
lags7 Sorry, could you specify what OS the 4 affected hosts are running?
Have you gone through a complete reinstall at any of those stations?
** The time when Emailing support to escalate a ticket can sometimes take several days, so we'd want the case workers to review any updates from the last few days (weekend).
- Hi AshC, I am also experiencing the same issue with 4 hosts out of 1200 hosts. In fact all users in our LogMeIn account are experiencing this problem with these 4 hosts. 1. All the tasks are being run with Administrator account with correct credentials 2. The tasks being run are simple as a checking the OS name with a simple batch command or very small files distribution (in KBs). Around 40+ tasks are being run periodically for all hosts weekly, but only these 4 hosts fail to run. The status shows "Pending" even if the hosts are online and get aborted when the tasks reaches timeout. 3. I also confirm all hosts are whitelisted to allow communications, and there is no group policy or firewall in place that restricts 4. I had also captured the debug logs for the affected hosts while performing the tasks, and had shared with LogMeIn L2 support (Juliana & Maria). Also did remote sessions with them to demonstrate the issue directly to them, and have been following up constantly for a resolution. I never get back any answers from support no matter how many time I had been following up. This is the ticket number for this case : 09307148 Could you advise per your expertise if there are any workaround for this issue. Thanks in advance!
