The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Screen Blanking not working after Windows 10 2004
Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.
My employee's are working remotely and rely on screen blanking for privacy. My company handles many sensitive items and this issue is causing havoc as I'm now having to move computers to new locations to protect information.
Worst still LogMeIn has no detection method to caution the user that screen blanking is not working. Employee's are at home looking at confidential information for anyone in our office to see thinking the screen blanking is working unless informed by someone in the office.
I've tried most of the fixes people would normally do, update drivers, enable disable hardware acceleration, remove and reinstall monitor drivers, display adapters. I've tried AMD, Intel, and Nvidia Graphics cards and the issue remains.
I opened the support case 13356680 but that did not really provide any resolution and i was directed to call in. I talked with an agent where we looked at a few different items but found no resolution. In talking with development I was told 2004 is beta and unsupported??? Considering the size of LMI I would think you guys would be testing on the preview channel's to head off issues like this.
Does anyone else have the issue?
Has anyone figured out a workaround other than rollback of a system to the 1909 version?
Is there any eta on a fix?
Thanks for your patience everyone.
We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher. Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method.
171 Replies
Thanks for your patience as we look into the cause of this behavior.
For anyone experiencing this problem currently, you can help further our investigation by sending affected Host PC log files to 'gotoservice@logmein.com'.
ThomasTechnical Multiple monitor recognition is a problem we recently identified after resolving screen-blanking abilities. I believe this has to do with the way some monitor cords and / or virtual display sticks are being interpreted.
You can follow this separate issue on this thread: https://community.logmein.com/t5/LogMeIn-Pro-Discussions/Problems-recognizing-multiple-monitors-from-Host-PC/m-p/260950#U260950
I've seen various threads for this issue but no one has found a fix. Has anyone found a fix for this issue?
The computer with the issue is having issues where screen blanking still isn't working. Similar to the problems to what was mentioned raiderrcr, the computer has 2 monitors plugged in but when connecting on via LogMeIn, it displays 4 monitors not just the 2 that are actually plugged in. LogMeIn is on the latest update.
AshC When I start a new session, the screen blanking is working. If I disconnect and re-connect, the screen blanking is also functional.
If I start a new session ... then logoff (without disconnecting) ... and then re-login ... the screen blanking IS NOT working.
Do you have this bug logged? Is there an ETA on it's fix?
Thanks.
I concur, the mouse lag and general sluggishness of the graphics took a huge nosedive. Clicking the start menu, you can watch it draw upward bit by bit.
Setting the color quality to the lowest reduces it to at least usable for me, however it's extremely noticeable and pretty much product-breaking when quality is set any higher.
I am having the same issue with one computer (that I know of right now). There are TWO physical monitors attached, but both monitors remain disable. I have attached a picture. What's odd is the ONE active monitor is not even one of the two displays, the two disconnected displays are the Dell monitors attached. This is clearly a bug with LogMeIn.
I can confirm that the second I turn off screen blanking, both screens appear as normal.
This computer is on Windows 10 Pro 2004.
Screen blank works fine but when I check that box it takes me down to 1 monitor. I have 3 at work and it removes two of them. What is the fix for this
Thanks Ash for confirming the update for us!
