The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Screen Blanking not working after Windows 10 2004
Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.
My employee's are working remotely and rely on screen blanking for privacy. My company handles many sensitive items and this issue is causing havoc as I'm now having to move computers to new locations to protect information.
Worst still LogMeIn has no detection method to caution the user that screen blanking is not working. Employee's are at home looking at confidential information for anyone in our office to see thinking the screen blanking is working unless informed by someone in the office.
I've tried most of the fixes people would normally do, update drivers, enable disable hardware acceleration, remove and reinstall monitor drivers, display adapters. I've tried AMD, Intel, and Nvidia Graphics cards and the issue remains.
I opened the support case 13356680 but that did not really provide any resolution and i was directed to call in. I talked with an agent where we looked at a few different items but found no resolution. In talking with development I was told 2004 is beta and unsupported??? Considering the size of LMI I would think you guys would be testing on the preview channel's to head off issues like this.
Does anyone else have the issue?
Has anyone figured out a workaround other than rollback of a system to the 1909 version?
Is there any eta on a fix?
Thanks for your patience everyone.
We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher. Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method.
171 Replies
Ash,
We have tested the latest release and confirmed that the screen does in fact blank out. Can you confirm what the solution is for the mouse lag that is now experienced when the screen is blanked?
It seems that adjusting the color quality from HD is the current work around. However this change is not retained for the next login.
Thanks for your patience everyone.
We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher. Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method.
- Sync clipboard is also not working. I am trying to drop a file over but unable to do so.Any solutions?Thank you
I downloaded the .msi package from the logmein website. I installed it on a pc that wasnt screen blanking before and it worked. However, I was unable to update the host software by clicking on check for updates.
Also the cusor is delayed, but someone mentioned changing the color quality from HD to standard and that worked good. Now, is this an official release by logmein? I guess i'll wait until they say something before updating eveyone else.
I tried the update in the client from the icon bar. It says that I "will be notified when it is ready to be installed." I have tried a couple of times in the past hour and nothing has happened.
Not sure if this means an auto update? Will it download an .msi? Do I need to turn on something in LogMeIn Central to allow the download.I clicked update at the client (I believe it was already at version 4.1.14148) and it said it was updating and it didn't come back with the latest update that is being quoted as the fix. When I clicked update again, it said "Already up to date" (4.1.14148).
Can I just select what machine gets the update without having to log into the machine?
Where are you seeing "click on the version and it would auto update the clients" in the console?
Thanks for your help.
l fixed forgot I could just click on the version and it would auto update the clients
Is there a way from Central to force all machine to update to the latest version?
Thanks
- Thank you it worked!!!
