The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Screen Blanking not working after Windows 10 2004
Microsoft has pushed out Windows 10 2004 to my workstations in our office and now screen blanking no longer works.
My employee's are working remotely and rely on screen blanking for privacy. My company handles many sensitive items and this issue is causing havoc as I'm now having to move computers to new locations to protect information.
Worst still LogMeIn has no detection method to caution the user that screen blanking is not working. Employee's are at home looking at confidential information for anyone in our office to see thinking the screen blanking is working unless informed by someone in the office.
I've tried most of the fixes people would normally do, update drivers, enable disable hardware acceleration, remove and reinstall monitor drivers, display adapters. I've tried AMD, Intel, and Nvidia Graphics cards and the issue remains.
I opened the support case 13356680 but that did not really provide any resolution and i was directed to call in. I talked with an agent where we looked at a few different items but found no resolution. In talking with development I was told 2004 is beta and unsupported??? Considering the size of LMI I would think you guys would be testing on the preview channel's to head off issues like this.
Does anyone else have the issue?
Has anyone figured out a workaround other than rollback of a system to the 1909 version?
Is there any eta on a fix?
Thanks for your patience everyone.
We've released an update that fixes the screen blanking failure for hosts running Windows v2004 and higher. Please upgrade affected PCs to LogMeIn host software 4.1.0.14344 in order to activate the new screen blanking method.
171 Replies
It doesn't really surprise me, but a month after "any day now" I'm still on 14344.
Any comment?
AshCThank you for providing the information. I did have an opportunity to try the latest Beta that you had provided in your last post. I made sure that both the remote/host were completely patched included all CU's and feature updates. I installed the Beta on both machines and confirmed that blank screen was working. I then switched my color quality back to "HD" and confirmed that the mouse trailing issue was resolved.
Do you know when the official update will be released and how it will be pushed out?
The version we plan to fully release soon can be downloaded from this secure site:
https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89
After installing and rebooting your problems persist, please see if you can gather the following log files from the affected PC:
- · Debug level host log
- · dxdiag log
Reference guilde: https://support.logmeininc.com/pro/help/how-to-view-logmein-event-log-files-logmein-t-host-preferences-log
Send the logs to 'gotoservice - at - logmein.com'.
Thanks.
Mine is also still having the mouse trailing/lagging issue.
