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jcrist's avatar
jcrist
New Member
4 years ago
Solved

Something change with auto login?

I am not longer seeing a checkbox to save credentials and all my saved credentials don't seem to matter and I have to type username/password in for all my computers?

 

Did something change yesterday?  I have tried different browsers and computers

  • AshC's avatar
    AshC
    4 years ago

    Thanks for your patience.  We are investigating this change of behavior. 

     

    [UPDATE]  We believe we've identified the source of the problem, and it should be fully resolved at this time.  Please let me know if any problems like this persists. 

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  • HMJ1's avatar
    HMJ1
    New Contributor
    4 years ago

    Somebody (at LogMeIn) found something but, as usual, the information isn't well shared among the support agents so important issues like this don't get the attention and recognition they deserve.  Here is a reply from the technical support agent that worked with me more than a week ago...

    ---

    Hello Howard,

    Hope this email finds you well, 

    My apologies for the delay on this matter. I still have no updates on this matter from my team, however, I've been doing some testing, and I notices that the credentials can now be saved on the accounts I've worked on lately including mine. Can you kindly confirm if this is still an issue for you?

    Looking forward to hearing from you, 

    Kind regards, 
    Paola |  Customer Care

  • LockonCC's avatar
    LockonCC
    Active Contributor
    4 years ago

    It's working again... they must have found some issue and fixed it.

     

    I contacted support and was asked to do all sorts of things including re-generate self-signed certificates - which worked for one of 500 computers - and then was told I am responsible to regenerate the certificates on all 500 of my hosts... sure.

     

    I clearly told them that a) the problem is reported by others on their own forum; b) the problem occurs for me on more than once computer; and c) the problem occurs on more than one browser and in incognito mode.

     

    I understand that steps are required to troubleshoot but it was frustrating since I clearly outlined the above to them.

  • HMJ1's avatar
    HMJ1
    New Contributor
    4 years ago

    Nice!  Imagine that?  While we are busy looking up the password (since neither we nor LogMeIn has it memorized) we are sabotaged 😉  Let's go LogMeIn!

  • NotAHugeFan's avatar
    NotAHugeFan
    Active Contributor
    4 years ago

    its almost like someone is working on it.  or its just the Russians playing with it before they jack everything.

  • HMJ1's avatar
    HMJ1
    New Contributor
    4 years ago

    It seems to be working again.  I just noticed that moments ago.  Hopefully your investigation will bring clarity to who broke what and avoid it happening again.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Thanks for your patience.  We are investigating this change of behavior. 

     

    [UPDATE]  We believe we've identified the source of the problem, and it should be fully resolved at this time.  Please let me know if any problems like this persists. 

  • LockonCC's avatar
    LockonCC
    Active Contributor
    4 years ago

    Same here - causing me lots of delays in getting work done - please fix!!!!

  • HMJ1's avatar
    HMJ1
    New Contributor
    4 years ago

    You and I know something has changed.  LogMeIn doesn't yet know it 😞  I putzed around with technical support the other day.  Hope they figure it out soon because it's a great hinderance to have to look up passwords all the time.