Forum Discussion

Rob-B's avatar
Rob-B
Active Contributor
6 years ago

Turning off captcha

Hi,

 

I need to disable captcha on our client machines. I understand the only way to do this is to change our password?

 

Before I do this how, will it affect our remote clients. Will they all need the new password inputting after we change it?

 

If the answer is yes, is there a password retention policy in place as I can change it then change it back. We can't change the password on client machines as they are geographically remote.

 

Thanks,

 

Rob

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Rob-B  I'm afraid you cannot disable captcha for specific computers.  If all of the remote clients are logging in with the same credentials this can trigger the captcha action because it appears as suspicious, but you might try logging with User Profiles instead.

    • Rob-B's avatar
      Rob-B
      Active Contributor
      6 years ago

      I may not have explained myself clearly. We use one username and password, all clients old and new use the same username and password.

       

      We wish to globally turn off captcha which means changing our password as I understand it. Before I do this and potentially lock us out of all of our remote machines I need to fully understand what happens when we change the password.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        Rob-B  Changing the password won't affect captcha, as far as I know.  Regarding the lockout, that would only occur if you had to communicate a new password to all users suddenly, right? 

    • miranda18's avatar
      miranda18
      Active Contributor
      6 years ago
      AshC wrote:

      Rob-B  I'm afraid you cannot disable captcha for specific computers.  If all of the remote clients are logging in with the same credentials this can trigger the captcha action because it appears as suspicious, but you might try logging with User Profiles instead.

      Thank you for your response. I had a similar query like Rob

      • miranda18's avatar
        miranda18
        Active Contributor
        6 years ago
        miranda18 wrote:
        AshC wrote:

        Rob-B  I'm afraid you cannot disable captcha for specific computers.  If all of the remote clients are logging in with the walmart1 credentials this can trigger the captcha action because it appears as suspicious, but you might try logging with User Profiles instead.

        Thank you for your response. I had a similar query like Rob

        I tried with User Profiles and it is working well.