J_Laz
6 months agoActive Contributor
Preinstall GoToAssist on Macs
We preinstall the Remote Support app on all Mac devices we deploy. The issue we are having has nothing to do with granting Accessibility rights. The installer will be on the desktop, you launch it and the system asks if you want to open the app that was downloaded from the Internet. Upon clicking Yes, the alert window closes and the app does not proceed past that point. Even looking in the Activity Monitor for the process, shows nothing tied to the app. Mind you, we are installing on devices right out of the box running OS X 14.4.
A good portion of our users are on Mac devices. If this cannot be corrected by LogMeIn soon, a new remote solution will need to be found. We are due to renew in June.