The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Unattended access clients off line
For some reason 75% of my unattended clients appear to be off line. I know that they are "online" but not showing so in G2A. Any ideas why they would stop reporting in? We are talking about 100 clients showing off line.
32 Replies
I spoke to tech support and this appears to be a systemic issue. The tech said that the developers are trying to figure out what is happening. The issue appears to be on the level 5 platform and not on 4. She asked me to send all kinds of diagnostic info and said that we can uninstall the 5 version and install 4. Not quite acceptable. This is a major issue for us. We have remote users all around the country and this is becoming a real pain.
bbazian219 I'm not aware of any kind of localized outage that would cause the behavior you describe. Where are all the clients located?
