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SHanau66's avatar
SHanau66
New Contributor
6 years ago
Solved

GotoAssistExpert downgrades itself to previous version

Hi,

my version of GotoAssistExpert got recently upgraded to version 4.7.1673.

 

However, whenever I start it, it downgrades itself to version 4.6.1624 stating "Your version has been upgraded to the newest version 4.6.1624". How can I prevent G2A from doing that?

Thanks in advance.

  • SHanau66's avatar
    SHanau66
    6 years ago

    Changing my account settings to 'Just regular updates' did the trick. Thanks for the tip.

4 Replies

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  • Boyd B.'s avatar
    Boyd B.
    Contributor
    6 years ago
    Changing to regular updates setting resulted in my Expert updating to 4.7. This seems to go against the stated meaning of the various settings, however.
  • SHanau66's avatar
    SHanau66
    New Contributor
    6 years ago

    Changing my account settings to 'Just regular updates' did the trick. Thanks for the tip.

  • Boyd B.'s avatar
    Boyd B.
    Contributor
    6 years ago
    This has also happened to my account. My current setting is "Regular and Beta Updates" across the entire account.
  • GlennD's avatar
    GlennD
    GoTo Manager
    6 years ago

    Hi  

     

    This can happen if you are trying to connect to an Unattended computer that is set to a different version. Another possibility is that the admin on your account has set you to use version 4.6, I would ask your admin to check the account settings.