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DebbieL-J's avatar
DebbieL-J
Active Contributor
2 months ago

Blank Quick Dial Windows App

Over the last month or so, we have had an intermittent problem with the quick dial in the Windows application when receiving phone calls (both internal and external). When the call comes in the quick dial pops up and rings, but there is no phone number or options to answer the call. The call can be answered on the cellphone app, but not on the Windows app. The next call we receive works fine and we are able to answer the call with the Windows application. 

Any suggestions for fixing this intermittent problem?

    • DebbieL-J's avatar
      DebbieL-J
      Active Contributor
      2 months ago

      Hi Kate.

      Thank you for your help. No, it's not at the start of the day - the times it's happened to me were in the afternoon and my coworker at random times throughout the day.

      As far as I'm aware, just myself and another coworker (both of us on Windows 10) but my users won't typically complain about something like this.