The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Blank Quick Dial Windows App
Over the last month or so, we have had an intermittent problem with the quick dial in the Windows application when receiving phone calls (both internal and external). When the call comes in the quick dial pops up and rings, but there is no phone number or options to answer the call. The call can be answered on the cellphone app, but not on the Windows app. The next call we receive works fine and we are able to answer the call with the Windows application.
Any suggestions for fixing this intermittent problem?
4 Replies
Thank you!
Thanks for getting back to me. This is a bit of a head-scratcher. The best course of action would be to reach out to our support team who can take a look at your set-up and figure out the next step.
Hi Kate.
Thank you for your help. No, it's not at the start of the day - the times it's happened to me were in the afternoon and my coworker at random times throughout the day.
As far as I'm aware, just myself and another coworker (both of us on Windows 10) but my users won't typically complain about something like this.
Hi DebbieL-J
Welcome to the Community.
I checked with the team and this isn't a known issue. The best course of action would be to reach out to our support team who can take a look at your set-up and figure out the next step.
