KB7
5 months agoNew Member
Dial Plan - impact on "busy" and jumping to next node without call interrupting
Hi,
I'm hoping to edit my dial plan so that:
- the first call comes through (Caller #1) and is taken by Receiver #1 (Simple Dial to Receiver #1)
- when a second call comes through (Caller #2), it doesn't interrupt Receiver #1 by seeing/hearing the call. They are "busy" as they're speaking with Caller #1.
- Caller #2 goes straight through to Receiver #2 (Simple Dial to Receiver #2).
Asking the chat bot, it suggested putting a "leave voicemail" node between, using "No greeting" and it then passes straight to Simple Dial Receiver #2.... BUT there is no output on the Leave voicemail node.
How do others tackle this? I would have thought this is a standard request!