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Forum Discussion

KG-MPAS's avatar
KG-MPAS
Active Contributor
8 months ago
Solved

Direct Chat disapeared

We have used direct chat for years. On Tuesday, Direct Chat disappeared from the website and the app. Not only are all past chats and channels gone, the option itself is gone. We only have text available. Any suggestions?

6 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    Thank you for taking the time to let us know the issue is resolved and for your patience! 

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    KG-MPAS thank you! This is helpful. It appears there was an incident that caused business messaging to be disabled for some accounts. Can your admin turn business messaging back on? 

  • KG-MPAS's avatar
    KG-MPAS
    Active Contributor
    8 months ago

    Thank you for the reply. Here is what each of my team members are seeing. I have just logged out and then back in. 

     

     

  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    HI KG-MPAS​, Welcome to the Community. 

    I still see it on mobile and desktop.  Is it possible to share a screenshot of what your view is? You may also want to try logging out and back in.