Forum Discussion

PaulaRust's avatar
PaulaRust
New Member
3 months ago

SMS not working correctly won't populate

The GoTo features are used extensively in an information system where phone number are available.  When the phone number is hoovered over the option to "Call" or "SMS" appears with the number.  When "Call" is selected it sends directly to the phone and the call is made.  When "SMS" is selected it opens a new GoTo tab with the number where a text message can be sent.  HOWEVER now  when the SMS feature is selected, the number no longer appears in the tab.  For SMS now, you have to type in the number manually.  I'm using Chrome and have removed and re-installed the extension, updated Chrome, and tried turning computer off. 

  • This issue should be resolved. If you are still experiencing issues, please let me know. Thanks. 

  • KateG's avatar
    KateG
    GoTo Moderator

    Hi PaulaRust

     

    Welcome to the GoTo Community and thanks for your report. 


    Our team is currently aware of this issue and are working on a fix. We will update this thread on the status. 

     

    Thanks for your patience. 

    • KateG's avatar
      KateG
      GoTo Moderator

      This issue should be resolved. If you are still experiencing issues, please let me know. Thanks.