Forum Discussion

ayhankaramancom's avatar
ayhankaramancom
New Contributor
9 months ago

Withdrawal from Card

Even though my Virtual Card has no limit, the balance was withdrawn from the card. I stopped using you for a long time. I do not want to use. Could you please refund the last withdrawn balance? I'm having trouble reaching you. I can't open a ticket. I do not know what will I do?

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  • GlennD's avatar
    GlennD
    GoTo Manager
    9 months ago

    Hi ayhankaramancom, welcome to the community.

     

    mkeaton is correct, you should contact our toll-free support for assistance with any billing issues. I see that you did call, but it looks like you disconnected before speaking with a representative. I will arrange for someone from support to contact you and assist further.

     

     

  • mkeaton's avatar
    mkeaton
    Frequent Contributor
    9 months ago

    Should call support,  no one on this discussion board  is going to be able to help you. 

    Contact Us

    GoTo
    (removed GlennD)
     
     If the card is a bank card/debit or credit then contact your bank/card issuer  directly and tell them its a fraudulent charge and to block future charges (if that's something they can do).
     
    Never found GoTo billing support to be unreasonable,   so I would call them first.
     
     
     
     
  • ayhankaramancom's avatar
    ayhankaramancom
    New Contributor
    9 months ago
    The balance of my virtual card has decreased to - balance. This is definitely a problem between me and my bank. I am not using you at all and I request a refund of the fee charged. I want to cancel.