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Cancel automatic renewal
I already communicated to stop automatic renewal. But still u did..i want refund and renewal in april
Hi ssteiger
GoToMeeting customers that created their account online can cancel their subscription online at any time by disabling the auto-renew setting in their account. If you need to contact GoToMeeting support there is a Call Support link at the bottom of every support article, clicking this will give you access to our toll-free numbers. Since your account has already been renewed you will need to contact support.
34 Replies
Hi Coline_EPA
Cancelation takes effect at the end of your current subscription, so you would be able to continue using GoToMeeting until August: https://support.goto.com/meeting/help/how-do-i-cancel-my-gotomeeting-subscription-plan
Hi,
I currently have a yearly GTM Pro Account , which is ending in August. If I were to terminate this subscription, would it be effective immediately on my account, after the August invoice? Or is there a notice / specific process to follow to unsubscribe?
Thank you and best regards,
Coline
- I ussed the wrong email adress when making a subsctiption. I was making it for my dad and used an outlook.com instead of a hotmail.com and didn't realize it until later and the password says it isn't right so i can't get onto it.
Hello,
I apologize for the support delays during these times of incredible demand. If you don't see the ability to disable your GoTo subscription renewal online, please click my Community name to send a private message with your login email address.
I have the same issue. I have sat on hold for hours and no one is able to answer calls. There is a button to cancel through the website but it is greyed out.
Hi Natashausman5,
Your account has been canceled and the most recent renewal refunded. If you reactivate your account in the future you can cancel online anytime before the next renewal: https://support.goto.com/meeting/help/cancel-your-account-g2m010011
i subscribed today but i want to cancel my subscription, i cant find any info , email etc , just a phone but no number for my country
Hi Rami-Innovation ,
While you cannot cancel your account immediately, you may disable the next renewal through your online account: https://support.logmeininc.com/gotomeeting/help/cancel-your-account-g2m010011
When you disable renewal, this means your current plan will expire on the listed end date of the last subscription purchase.
- Hi Folks,
I have subscribed for one year pro plan and need to stop auto renewal for the next year, the first thing i need steps to disable auto renew as i dont find them in my account Rami@idit.sa and can not contact customer support on toll free as i am based in middile east.
Secondly, will turn off renwal stop auto renewing for next year or stop my subscribtion plan for this year - This reply was created from a merged topic originally titled What happens if you need to cancel a prepaid account?.
If you buy an annual subscription and then need to cancel it, do you get a refund?
